Last Updated: April 2024
Discover the best GetGuru alternatives and competitors for navigating the knowledge management landscape. From pricing comparisons to feature-rich options, explore a variety of tools to enhance your knowledge base.
Evaluate cloud guru competitors and alternative resource knowledge management software to find the perfect fit for your organization’s needs.
Table of Contents
Guru
Guru is a company wiki that helps you in your workflow, so the information you need to do your job is constantly at your fingertips. Guru Knowledge Base centralizes all your business information to make work easier for your team.
Why Search For GetGuru Alternatives?
- Guru is an internal wiki tool suitable only for internal use.
- Guru documentation is not competent enough to build a self-service help center for your customers.
- Its search function is a disappointment. It needs improvement because it slows down on occasions when you do not type the exact keywords in the search bar
- Guru slack integration is very limited. Also, integration with other tools like Confluence, Drift, Intercom, and others is limited.
Best GetGuru Alternatives
1. Saufter.io (Overall ratings: 5/5⭐, 7 reviews)
A cloud-based customer support tool – Saufter.io provides you with all the features required to provide omnichannel customer support to your customers, and a customizable knowledge base as well.
But… it’s more than just a helpdesk! It comprises an AI chatbot and self-service customer portal to provide an exceptional self-service experience to end customers.
Pros:
- Automated Agent training based on simulations.
- Marketing Automation – automate the collection of reviews and UGC.
- Fully customizable internal and external knowledge base.
- AI features for self-service and proactive customer support.
Cons:
- You need to select the features that align with your specific requirements.
2. ProProfs Knowledge Base (Overall ratings: 4.6/5⭐, 28 reviews)
ProProfs Knowledge Base can be set up as a self-service help center for customers. The ultimate aim of the ProProfs Knowledge Base is to make it easy for people to resolve issues on their own without asking for help.
Pros:
- ProProfs Knowledge Base can offer both structured knowledge through an organized table of contents as well as searchable content that supervises users to the most relevant article.
- Provide customers with 24×7 access to help content and prevent them from raising tickets for basic issues. This reduces ticket inflow and lets agents focus on crucial customer problems.
- ProProfs Knowledge Base helps organize internal company information and to make it easily available to employees. This brings employees together, assigns them specific roles, and enables them to develop and manage content together thereby building a collaborative, knowledge-sharing culture that helps employees work in a better way.
- With its online documentation and user manuals, you can learn what your customers are searching for but not finding answers to and keep your content revised and updated.
Cons:
- ProProfs Knowledge Base doesn’t have an option to co-author and co-edit articles.
- The company doesn’t provide a mobile app for ProProfs Knowledge Base software. It makes it difficult to get acquainted with the software and its features.
- The ProProfs Knowledge base lacks the feature of the internal comments.
3. Confluence (Overall ratings: 4.1/5⭐, 3,726 reviews)
Confluence is a web-based corporate wiki developed by Australian software company Atlassian. It gives your team one place to share, find, and collaborate on information they need to get work done.
Pros:
- Confluence continuously associates with Jira, BitBucket, and other Atlassian products.
- You can use Confluence for knowledge management as well as to collaborate on docs and notes.
- Confluence offers a wider selection of third-party integrations and plugins.
- Collaboration tools are the greatest strength of Confluence. These tools make Confluence the leader among its competitors.
- Updated notifications to the collaborators are another trait of Confluence. When new updates are made, notifications are sent to the collaborators at the moment itself. This makes sure that the knowledge base is extensive, detailed, reliable, and timely and helps build an efficient feedback loop for the collaborators.
- Another important characteristic of Confluence is seamless integration. Integrations can help in any matter like making better charts, connecting to the Google Suite of products, and adding gifs to your documents. The usage of integrations improves the content vibrantly and aids in future consumption.
Cons:
- Confluence has a problem with its ROI. It is slower to reach ROI
- Search has been one of the biggest challenges for Confluence users.
- Confluence is high in price.
- Lacks highly specialized KMS with built-in content verification workflows.
- Dependency on plugins is a problem associated with Confluence.
4. Bloomfire (Overall ratings: 4.6/5⭐, 431 reviews)
With Bloomfire, businesses can harness a cloud-based knowledge management solution to gather, connect, and share insights across the organization.
Pros:
- It provides you with one central, searchable place for information and insights. Your team members can do your best work, no matter where, when, or how you’re working.
- Place customer insights at the center of your organization. Enable stakeholders across teams and locations to bring market research into more business decisions.
- Equip and empower support agents with on-demand knowledge so they can offer exceptional customer service.
- The search option is powered by AI which makes it faster to access information.
Cons:
- Slack integration is only basic.
- The tool doesn’t offer knowledge base templates or built-in templates.
- Bloomfire doesn’t provide a feature to improve SEO.
- Bloomfire is built only for internal use.
5. Freshdesk (Overall ratings: 4.4/5⭐, 3,097 reviews)
Freshdesk offers you a knowledge base as well as a help desk, and chat. It comes with a set of features that makes it an all-inclusive customer service tool for companies across industries.
Pros:
- Freshdesk creates a community forum where customers can raise questions and get answers instantly.
- Freshdesk boasts Omnichannel customer service. They integrate with many channels through which a customer may contact you. This includes live chat, Apple Business Chat, WhatsApp, email, and Facebook.
- They have a workflow approval system to review content.
- Fresh desk converts agent responses into knowledge base articles.
- Their chatbot called Freddy AI lets you deploy intent & behavior-based bots that trigger when it meets the requirements. Their answer bot helps customers to find the right answers quickly.
- Freshdesk has several in-app collaboration features that make it easy for team members to work together and resolve tickets.
Cons:
- Freshdesk is not easy to understand. It isn’t a tool that you can champion in minutes. You might need to watch a demo and a few hours to understand how everything works.
- Freshdesk doesn’t provide an option to export your entire knowledge base.
- Co-editing and internal comments are not available in Freshdesk. Also, they don’t support multi-branding.
- It is not designed for eCommerce brands. Ecommerce brands have specific requirements such as deep platform integrations, customer information, changing order dates, and more which are not available in Freshdesk.
- They’re not quite affordable, especially if you want to unlock the main features.
6. GrooveHQ (Overall ratings: 4.6/5⭐, 178 reviews)
Acting as both a customer support tool with a knowledge base and a shared inbox, GrooveHQ is an alternative to email for small businesses.
Pros:
- GrooveHQ radically reduces your support volume and increases customer satisfaction with a 24/7 smart, self-service knowledge base.
- It provides better insights with its article performance metrics, most searched terms, article suggestions etc.
- With more and more web traffic happening on the move, their knowledge base is designed to look and work great on any device.
- Their optimized, mobile-ready themes are fully customizable to match your brand.
Cons:
- Reporting system of GrooveHQ is entirely basic.
- Knowledge base templates are not provided by GrooveHQ.
- No workflow rules and approval system is available for GrooveHQ.
7. HelpCrunch (Overall ratings: 4.7/5⭐, 204 reviews)
HelpCrunch, supported by the cloud, encompasses a knowledge base, live chat, email marketing, and help desk functions, enhancing customer communication channels.
Pros:
- HelpCrunch allows you to stay connected with customers across the web, mobile, chat, email, and self-service.
- Its pricing helps startups cut their expenses.
- The search option is very useful. It provides quick and smart suggestions.
- To improve the ranking and drive traffic you can use search engine indexing.
- Your knowledge base can be customized using HelpCrunch.
- Before final publishing, you get instant previews.
Cons:
- There is no desktop app for the software.
- HelpCrunch is not multilingual.
- Functionality doesn’t suit big enterprises.
- HelpCrunch provides very limited insights.
- They don’t have any rules and conditions for page or folder restrictions.
8. HelpJuice (Overall ratings: 4.5/5⭐, 30 reviews)
Many companies rely on HelpJuice as their knowledge database, serving as the primary destination for accessing vital information stored across various departments.
Pros:
- It is an easy-to-use knowledge base software to scale up your customer support and collaborate better with your team.
- With Helpjuice you can customize every knowledge base.
- Search engines are built from the ground up for knowledge base software and they constantly improve and update their search engine according to the needs.
- They also have comprehensive analytics to scrutinize and enhance performance.
Cons:
- Knowledge base templates (ready-made) are not available.
- Media files’ storage is problematic. There is no folder system or file manager for images and other media files, so they quickly get lost in an endless feed.
- Helpjuice provides only limited third-party integrations.
9. Knowmax (Overall Rating: 4.6/5; 17 reviews)
Knowmax stands as a robust omnichannel knowledge management platform meticulously crafted to enrich customer experiences through AI-driven solutions.
Pros:
- Knowmax allows businesses to provide consistent support across various channels, ensuring a seamless customer experience.
- Knowmax helps businesses create and maintain a centralized repository of knowledge, reducing the likelihood of inconsistent information being provided to customers.
- Knowmax can help agents resolve customer inquiries more efficiently, leading to shorter response times and increased productivity.
Cons:
- Knowmax might not seamlessly integrate with legacy systems or tools currently utilized by an organization for customer service functions.
- According to some users creating decision trees within Knowmax is challenging and requires practice.
10. Archbee (Overall Rating: 4.5/5; 107 reviews)
Archbee, a flexible knowledge-based solution, simplifies the process of creating, sharing, and managing documentation with the aid of AI.
Pros:
- Archbee facilitates the creation, sharing, and maintenance of documentation, enabling teams to compile and access knowledge efficiently.
- It supports team collaboration by providing a platform where members can contribute, edit, and update documentation collectively.
- The platform allows users to address questions and provide assistance to team members, developers, and users.
Cons:
- Users may experience a learning curve when initially navigating and utilizing Archbee’s features.
- While Archbee offers essential features for documentation management, some users may find the customization options limited compared to other similar software.
11. Slite (Overall Rating: 4.6/5; 232 reviews)
Slite is an innovative knowledge base utilizing AI technology to redefine team workflows, seamlessly blending with commonly used collaboration tools for enhanced productivity.
Pros:
- With AI capabilities, Slite assists users by answering queries, providing writing suggestions, and ensuring document accuracy and relevance, enhancing productivity and efficiency.
- Slite offers integration with tools like Slack and Zapier, facilitating easy access to information across different platforms.
Cons:
- The effectiveness and reliability of Slite’s AI-driven features in providing accurate suggestions and updates may vary.
12. HelpDocs (Overall Rating: 4.3/5; 16 reviews)
Elevate your support team’s performance by crafting, distributing, and organizing help content. Simplify support operations, establish a robust Knowledge Base, and tailor accessibility options to your needs.
Pros:
- HelpDocs provides user-friendly tools and templates to create and organize knowledge base articles.
- Tailor the knowledge base’s design, layout, and access permissions to fit your branding and audience needs with customizable options.
- HelpDocs guides users to find answers independently through a clear and easy-to-navigate knowledge base.
Cons:
- In the end, the level of support for customer service and communication declines.
- There’s a requirement for more languages to support translation needs.
Conclusion
Explore these top alternatives to GetGuru for streamlined knowledge management solutions. Uncover powerful platforms that offer comparable features and enhance your team’s productivity. Discover your ideal GetGuru alternative to elevate your knowledge-sharing strategies.
Still confused? Check out the Saufter.io – It can not only help you manage your knowledge but can also help you provide self-service through AI.
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