Hey there! We know how tiring and time-taking it is to manually construct and create FAQ pages. Adding all the questions and answers one by one for every single product, category, and page is quite horrifying.

We understand how much of your valuable time is wasted on this single FAQ page creation. Hence we have taken the privilege of doing that part of the required research in finding the best Shopify faq app for your store.

After a thorough study of all the FAQ apps available on Shopify, we have carefully screened the best 11 apps that can help you create automated FAQ pages and save loads of time.

Here’s the list,

 

  1. Easy FAQ Page, Customer FAQs
  2. FAQ Page, Helpdesk/Help Center
  3. FAQs, Helpdesk, Chat, Whatsapp
  4. Free FAQ page, Customer FAQ
  5. EasySlide Accordion Tabs & FAQ
  6. FAQ page & Helpcenter Pro
  7. Helpcenter / FAQ Chat Helpdesk
  8. FAQ & Accordions
  9. FAQ Page / Helpcenter / FAQs
  10. FREE FAQ / Helpcenter
  11. Instant FAQ & Helpcenter

 

Easy FAQ Page, Customer FAQs (Overall ratings: 5/5⭐, 322 reviews)

Shopify FAQ app

Source: apps.shopify.com

Easy FAQ helps you to create modern FAQ pages for your store. The app is carefully built by considering all end users.

Features of the App

The FAQ page is fully customizable using an easy editor with font, style, color, etc., to match your brand and style. One-click installation helps merchants to build their own FAQ pages without any coding/programming knowledge. Intuitive and clean user interface for easy navigation through the app.

Pros

  • Integrates with Google Schema (boosts SEO) and Rich Snippets.
  • Lets you create multiple FAQ pages – product FAQ, post-purchase FAQ, and Export FAQ.
  • Set SEO meta tags for the dedicated FAQ page.
  • Customize FAQ page URL.
  • Allow customers to search for FAQs through the search bar.
  • Embed FAQs on any page.
  • Supports multi-language translations.
  • Customer-oriented and responsive developer support team.

Cons

  • Only predefined slug is allowed

Pricing Info

  • Basic – Free plan, 10 FAQs, Google SEO Snippets, unlimited customizations, and custom CSS
  • Essentials at $3.99/month –  30 FAQs, 5 days free trial, plus all basic plan features
  • Professional at $7.99/month – Unlimited FAQs, language translations, premium templates, and all other features
  • Annual plans are also available

App Link

 

FAQ Page, Helpdesk/Help Center (Overall ratings: 5/5⭐, 107 reviews)

Shopify FAQ app

Source: apps.shopify.com

 

Create a professional-looking and fully customizable FAQ page easily using the FAQ page app with one-of-a-kind interactive features enabled.

Features of the App

The FAQ page app boasts some unique features like having both a FAQ page and a help desk widget, giving direct URLs to each category & article, and allowing you to choose to show an FAQ on the FAQ page or a product page.

Pros

  • Migrate from your old FAQ to a new FAQ Page for Free.
  • You can choose your FAQ page to have an Accordion or Help Center design.
  • Easy to set up and integration is a breeze.
  • Customize UI to suit your brand.
  • The UI Texts are auto-translated into 20 languages.
  • Customers can message you via WhatsApp or Email through the ‘Corner Widget’ for ‘Contact us’.
  • Optimized speed performance and mobile user experience.
  • Live Chat Support is available.

Pricing Info

  • Free plan – 3 categories, 4 articles per category, FAQ widget/page/help center, product-specific FAQ Accordions, and 2 category icon packs
  • Standard plan at $5.99/month – 10 categories, 20 articles per category, advanced SEO, Google FAQ schema, and FAQ page brand removal
  • Pro plan at $11.99/month – Unlimited features, full customizations, custom CSS, and priority support

App Link

 

FAQs, Helpdesk, Chat, WhatsApp (Overall ratings: 5/5⭐, 40 reviews)

Shopify FAQ app

Source: apps.shopify.com

 

AVADA FAQs is a helpful tool that automatically addresses customers’ common concerns and issues without store assistance.

Features of the App

Create unlimited professional-looking, smart, and fully customizable (edit tools and themes are available) FAQs that are responsive 24/7 on mobile too.

Pros

  • Create smart, instant, and helpful FAQs popup for customers to track their orders and find popular questions.
  • Enable multiple ‘Contact Us’ methods for quick and personalized customer support.
  • Option to create unlimited FAQ categories.
  • Emphasize main categories using the Highlight feature for customers’ easy access.
  • 24/7 LiveChat support (WhatsApp, Phone call, Message, Contact Form).

Pricing Info

It is a Free App.

App Link

 

Free FAQ Page, Customer FAQ (Overall ratings: 5/5⭐, 5 reviews)

Shopify FAQ app

Source: apps.shopify.com

 

Developed thoroughly based on users’ reviews and actual needs, the Professional FAQ app helps merchants create a nice FAQ page without coding skills in a few minutes.

Features of the App

Responsive and clever themes make your site look eye-catching and modern. It allows you to customize the styles of elements on the FAQ page so that it’s suitable for the current theme of the website.

Pros

  • Multiple configuration options are available for creating a FAQ page.
  • Translate the FAQ page into your store’s native language.
  • Show FAQs on the product page.
  • Use the wealthy text editor to create answers and categories.
  • Enable FAQ search option using the search bar.
  • Customize FAQ page URL.
  • Allows you to export FAQ files.
  • Customization using CSS is also available.

Cons

  • Update issues require customer support assistance.

Pricing Info

It is a Free App.

App Link

 

EasySlide Accordion tabs & FAQ (Overall ratings: 4.9/5⭐, 243 reviews)

 

Improve your Store’s UI/UX by adding accordion tabs to your product description or creating fancy FAQ pages using EasySlide Accordion tabs & FAQ app. Give a neat and organized look to your long description text or page content with accordion tabs.

Features of the App

Add questions and answers directly to your Page content and the app will transform the page to Accordion tabs automatically. Widget look and feel may be easily customized using an interactive Layout Editor. You may change the tab text color, background color, border, corner radius, and much more, and preview.

Pros

  • Adds fully WCAG 2.0 / Section 508 compliant accordion widgets.
  • The app installation process is extremely easy and fully automated.
  • Easily configured to recognize FAQ page content as tab header.
  • Can add another app as a separate tab by simply copying/pasting the app Embed code easily.
  • Fast and solution-oriented customer support.

Cons

  • Limited app features.

Pricing Info

  • 7-day Free trial
  • $5/month – all features

App Link

 

FAQ Page & Help Center Pro (Overall ratings: 4.9/5⭐, 152 reviews)

Shopify FAQ app

Source: apps.shopify.com

 

FAQ Page & Help Center Pro app by DDSHOPAPPS enables customers to look for common inquiries, questions with answers on the Knowledge Base, and free FAQ lists. Admins can create their own informative SEO-friendly FAQ page with all the necessary features.

Features of the App

User-friendly user interface with an optimized loading speed. It works well on all devices. Customize page look by changing background, text color, font size, etc. Easy to install and configure to create, edit, and remove FAQ category and FAQ questions/answers effortlessly.

Pros

  • 12+ nice FAQ page templates are available.
  • Use an embed code to add FAQs to any page, post, category, product, collection, etc.
  • Enable/disable the FAQ Page & Help Center Pro app easily.
  • Fully customizable FAQ category options are available.
  • Add images and videos to FAQ answers.
  • Supports FAQ Google Schema (good for SEO).
  • Helpful customer support.

Cons

  • Leaves codes trace if not uninstalled properly, need to follow the app’s uninstallation FAQ guide or contact support.
  • JS/CSS theme-related conflict issues, contact support.
  • Send a request to remove the copyright.

Pricing Info

  • 14-day Free trial.
  • Free plan – 15 FAQs, Google FAQ Schema, all templates, custom CSS, and export FAQs into PDF.
  • Startup plan at $2.99/month – 30 FAQs, unlimited categories, plus all Free plan features.
  • Pro plan at $4.99/month – 60 FAQs, show on product and other pages, and email notification to admin plus all startup plan features.
  • Unlimited plan at $6.99/month – Unlimited FAQs and full features.

App Link

 

HelpCenter | FAQ Chat Helpdesk (Overall ratings: 4.8/5⭐, 1282 reviews)

 

This Shopify faq app helps you create an intuitive FAQ page in 10 minutes that provides your customers with a simple, easy-to-navigate tool to find their answers instantly. Also access all customer inquiries from Help Center: email, Live Chat, Chatbot, and FB Messenger in a single platform and save your time.

Features of the App

Select from specific, shared, or static content tabs based on your needs and fully customize tabs to suit your product page easily using a drag-drop editor.

Pros

  • Build an informative, multilingual, SEO-friendly, and easy-to-navigate FAQ page.
  • Mobile responsive FAQ pages.
  • The integrated contact form will allow sending queries right from the Helpcenter screen.
  • Publish searchable questions and answers organized into sections and categories.
  • Save ample time by using the feature of exporting/importing content of a FAQ page into another Shopify shop.
  • Liven up your FAQ page with pictures (header/footer) – for brand promotion, cross-sell, and up-sell.
  • Advantages of using one account for several e-shops or communication channels.
  • Fast and dedicated customer support.

Cons

  • A few update-related issues that can be solved with the tech support interference.
  • In case of technical bugs, contact technical support for help.

Pricing Info

  • 7-day Free trial.
  • FAQ + Tabs plan at $3.99/month – Unlimited FAQs, templates, multilingual, shared tabs, and all other FAQ features.
  • Professional plan at $15.99/month – Full features of the app.
  • Annual plans are also available.

App Link

 

FAQ & Accordions (Overall ratings: 4.7/5⭐, 56 reviews)

Shopify FAQ app

Source: apps.shopify.com

 

Create informative FAQs easily using FAQ & Accordions app. Customers are more confident during placing an order if they know all the store & product-related policies beforehand.

Features of the App

Creative tools to design FAQ sections to outline all your store, product, shipping & handling, etc policies. Customize colors, font size, insert images, and much more to make the layout perfect for your store.

Pros

  • Create single and multiple FAQs in minutes.
  • Select different colors for questions and answers.
  • Embed frequently asked questions to the desired location on any page.
  • Showcase your FAQs in 2 layouts – Accordion or simple question & answers in a tabular form.
  • Can insert images in your answers.
  • Compatible with all devices.
  • Responsive customer service.

Cons

  • Not possible to customize directly in the “Customize” view.

Pricing Info

  • Free Plan – Create 1 simple FAQ, 5 Q&A, customizations, and FAQ & Accordions branding.
  • Basic plan at $4.99/month – Create 10 FAQs, unlimited Q&A, sectional/category FAQs, FAQ Schema to boost SEO, no branding, and custom CSS.
  • Professional Plan at $9.99/month – Create unlimited FAQs and access full features.

App Link

 

FAQ Page | Help Center | FAQs (Overall ratings: 4.6/5⭐, 220 reviews)

Shopify FAQ app

Source: apps.shopify.com

 

Fully customizable FAQ section and Help Center for any web page optimized for laptop, tablet, and mobile devices. Create, organize and display Frequently Asked Questions to help support customers on any page on your Shopify site.

Features of the App

The app allows you to create unlimited FAQs for all your needs. Easy to install and use. Customize your layouts, colors, and fonts easily as the way you want your page to look.

Pros

  • Reduce support requests by adding answers to frequent questions about product info to your website.
  • Include shipping details, your refund policy, and more on your Help Center page.
  • Use an accordion layout to make it easy to browse through different questions in your Q and A.
  • Include text, links, images, and videos in your answers.
  • Enable FAQ Accordion search from the search bar.
  • Email support is available apart from the help center for tips, and answers to common questions.

Cons

  • Google automatic translator doesn’t work properly.

Pricing Info

  • Free plan – 5 FAQ Questions and Answers, Custom HTML.
  • Starter plan at $5.49/month – 10 FAQ Questions and Answers, Remove POWR Branding, Custom HTML, Search Bar, and Half-Width Sections.
  • Pro plan at $13.49/month – 15 FAQ Questions and Answers plus starter plan features and custom CSS+JS.
  • Business plan at $89.99/month – pro+ with all features plus FREE Business Upgrade for all 50 POWr Plugins.
  • Annual plans are available.

App Link

 

FREE FAQ | Help center (Overall ratings: 4.6/5⭐, 56 reviews)

Shopify FAQ app

Source: apps.shopify.com

 

Create help center FAQs that match your theme and your needs using FaqKing FREE FAQ app’s handy editor in minutes. You don’t require any coding or programming knowledge.

Features of the App

Fully customizable questions and answers layouts using the admin dashboard. Custom create themes or choose from in-built templates. This program provides simple back-end management that makes it easy to create, edit, and delete FAQ categories and questions/answers.

Pros

  • Admin can add images and videos to FAQ answers, format texts.
  • Design collapsible FlyoutFAQ .
  • Show FAQs on a separate page and your product pages.
  • Multiple language translations for static FAQ page available.
  • JSON LD added to every FAQ block to let google understand and create rich snippets.
  • Quick and responsive customer support.

Cons

  • Requires technical assistance for a few technical aspects of the app.

Pricing Info

  • Free plan – Main FAQ in a separate URL, built-in templates, customizations, and SEO friendly.
  • Monthly plan at $4.99/month – unlock the full potential of the app.
  • Annual plan at $23.88/year – Only 1.99 USD / month, the full potential of the app.

App Link

 

Instant FAQ & Help Center (Overall ratings: 4.6/5⭐, 54 reviews)

Shopify FAQ app

Source: apps.shopify.com

 

Add an unlimited amount of FAQs to your website quickly and easily in a matter of minutes using the Instant FAQ & Help Center Shopify FAQ app. Give answers to your customers’ frequent questions instantly and reduce support tickets.

Features of the App

The app is easy to install and use. It works well with any customized themes. Allows you to customize the layout colors and choose among different display styles.

Pros

  • Integrates seamlessly with Whatsapp, Telegram, Facebook Messenger, Gmail, Viber, Zalo, and Skype.
  • Add a search bar to your help desk for easy search of answers.
  • Advanced FAQs & Categories ordering.
  • Reply to custom queries via email.
  • Image and Video (Youtube, Vimeo) support.
  • Works on both desktop as well as mobile.
  • Compatible with all browsers.

Cons

  • Copying and pasting into the editor is easy, but impossible to edit.
  • Must save often, no prompting.
  • No option to remove the roar theme branding.
  • No pre-edited FAQs for shipment, getting a refund, applying for a return, contact us, etc are available.

Pricing Info

It is a Free App.

App Link

 

Conclusion

We noticed that among all these FAQ apps, a few of them require a password which is provided by the developer on the same app information page. And if you don’t find one, contact the respective customer support for assistance.

Now that you have read through the list, we are confident that you would find it easy to choose the appropriate one for your Shopify store. Make smart use of these apps and save tons of time for other essential operational requirements of your business.

You can also check out Helplama Helpdesk for all your eCommerce support needs. It is loaded with automation tools to ease your support services. Additionally, you can also use this software to train your support agents in auto-pilot mode. Click on the below free trial link to try the full features of this software in real time.

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