In this fast-paced era, businesses are increasingly relying on chatbot solutions to provide personalized and engaging conversational experiences for their customers. The power of live chat is evident, with statistics showing a remarkable 48% increase in revenue per chat hour and a 40% boost in conversion rates.
As we step into 2023, it’s essential for businesses to explore the best option that suits their unique needs. And while EnquiryBot has been a popular choice, it is important to check other alternatives and competitors before you make a final decision.
Thus, we have compiled a list of the best EnquiryBot alternatives so you can find a tailored solution and elevate your customer support experience.
Features you should check for in a live chat software
Choosing the right live chat software is crucial for enhancing customer support and engagement. Let’s explore the essential features you should look for while choosing a suitable live chat software:
- Real-time messaging: 79% of customers prefer live chat for an instant response. Therefore, look for software that enables instant communication so you can provide quick responses.
- Customization: In order to create a consistent customer experience, the chat widget should be customizable to match the brand’s look and feel.
- Integration capability: Seek software that allows you to sync chat data with your CRM or helpdesk systems to provide a comprehensive view of customer interactions.
- Reporting and analytics: Look for software that gives insights into key metrics like chat performance, agent productivity, and customer satisfaction to optimize support processes.
6 best EnquiryBot alternatives
1) Helplama Helpdesk
Rating: ⭐ 5/5
If you’re looking for live chat software with advanced automation, Helplama Helpdesk is the best choice. With a user-friendly interface that is quick to set up, it offers comprehensive features for enhancing your customer support.
- Omnichannel integration: Seamlessly integrate with web chat, email, phone, SMS, and even popular social media platforms.
- Chat + knowledge base: By integrating the knowledge base with the live chat, you can directly send relevant articles, FAQs, and resources to your customers.
- 24/7 Self-service: Offer self-service options to your customers enabling them to find answers to common queries and troubleshoot issues independently.
- Customizable chat widget: Tailor the live chat widget to match your brand’s identity and align the user experience with your website design.
- Email integration: Manage and organize email requests effectively by integrating your email system. Additionally, utilize AI-drafted emails to respond more quickly.
- Real-time reports and insights: Gain access to real-time reports and insights that provide valuable metrics on chat volume, response times, customer feedback, and other performance indicators.
Pricing: Free forever plan with limited features; paid plans start from $29/month with a 7-day free trial.
Rating: ⭐ 4.8/5
Tidio is an all-in-one tool that helps you to enhance your customer support and increase conversions. Let’s explore Tidio’s features below:
- Live chat: Engage with your website visitors in real-time using Tidio’s intuitive live chat interface. Additionally, set up automated chat messages to greet and guide visitors, even when your team is offline.
- Chatbots: Manage routine queries and provide instant responses with AI-powered bots.
- Email integration: Seamlessly connect with your email system and receive email notifications, respond to messages, and keep the conversation going without leaving the platform.
- Visitor information: Gain valuable insights about your website visitors with Tidio’s visitor tracking feature.
- Mobile app: Manage chats, respond to messages, and stay connected with your customers on the go through the mobile app.
Pricing: ⭐ 14-day free trial; get the Starter plan for $74/month; the rest are custom pricing plans.
With its robust suite of features, Intercom empowers businesses to engage with customers seamlessly. Also, Intercom has garnered an impressive average customer satisfaction rating of 92%.
- Real-time messaging: Engage with your website visitors instantly through real-time messaging, providing personalized assistance and increasing customer satisfaction.
- Chatbot and automation: Automate routine tasks and provide instant responses with Intercom’s custom chatbots.
- Collaboration: Collaborate seamlessly with your team by assigning conversations, leaving internal notes, and ensuring a smooth handoff between team members.
- Reporting and analytics: Get valuable insights into customer interactions, response times, and conversation volumes, allowing you to make data-driven decisions.
Pricing: ⭐ Premium plan starts from $2500/month; contact Drift for details of Advanced and Enterprise plans
Drift enables you to provide personalized support via chat, email, video, or any other channel your clients want. It includes powerful capabilities created with conversational marketing and customer service in mind.
- Conversational AI: Engage visitors, qualify leads, and provide instant responses through Drift’s powerful AI. Additionally, leverage custom chatbots to automate conversations and address common queries instantly.
- Real-time dashboard: Monitor key metrics like agent performance, response time, customer satisfaction, and more, enabling you to make data-driven decisions and continuously improve your customer support.
- Knowledge base integration: Seamlessly connect your knowledge base to Drift, allowing agents to access relevant articles, FAQs, and resources within the chat interface.
- Estimated wait time: Keep customers informed about agent availability by displaying an estimated wait time in the chat window.
- Chat campaigns: Launch targeted chat campaigns to proactively engage visitors, capture leads, and guide them through the customer journey.
Pricing: ⭐ Paid plans start from $52/month; get a 14-day free trial of the Team plan; the rest are custom pricing plans.
ChatBot is a comprehensive platform that enables the creation, deployment, and tracking of chatbots across various channels. Take a look at ChatBot’s features:
- Multilingual support: Reach a global audience with ChatBot’s multilingual support.
- Prebuilt templates: Easily create chatbots using prebuilt templates that can be customized to suit your needs.
- Reports: Gain insights into your chatbot’s performance with real-time analytics.
- Customization: Customize the appearance of the chat widget to align with your brand’s style and website design.
- Integration capabilities: Integrate ChatBot seamlessly with your existing systems, such as CRM or helpdesk platforms, to streamline workflows.
Rating: ⭐ 4.2/5
LivePerson uses the combined power of Chatbots and Conversational AI that helps you to respond faster and scale, enabling you to enhance your customer support.
- AI chatbots: Engage customers with intelligent chatbots that provide instant responses, personalized recommendations, and 24/7 support.
- Intent manager: Train and refine chatbots’ understanding of user intents thus helping you to enhance the accuracy of chatbot interactions.
- Agent assistance: Empower your human agents with AI-driven assistance, providing them with real-time suggestions and information.
- Actionable analytics: Gain insights into customer conversations, chatbot performance, and user behavior enabling data-driven decision-making.
In conclusion, we’ve explored 6 different EnquiryBot alternatives and their unique features. Whether you’re looking for personalized conversations, advanced automation, or a user-friendly interface, there’s a solution for you.
However, amongst these remarkable options, Helplama Helpdesk stands out as the only solution with all the features you need in live chat software. It offers seamless integration, chat, and knowledge base capabilities, customizations, and real-time reports that can help you to elevate your customer support.
So why wait? Sign up now and enjoy 6 months of free credits!