Last Updated: February 2024
In the fast-paced world of e-commerce where customer expectations are at an all-time high, shipping plays a crucial role in shaping brand loyalty. Nearly 84% of consumers would not give a business a second chance after a negative shipping experience. Moreover, 98% of consumers agree that shipping influences their brand loyalty.
While DropTracking has proven to be a reliable app for managing orders, you can explore alternative options that offer even greater advantages to further enhance your shipping capabilities. Thus, in today’s article, we have curated a list of potential DropTracking alternatives with their features, ratings, and pricing to help you make an informed decision.
What you should look for in an order tracking software
When it comes to managing the complex logistics of an e-commerce business, having reliable order-tracking software is paramount. Below we have listed the essential features to keep an eye on:
- Real-time tracking updates: It should provide real-time tracking updates allowing you to monitor the progress and stay informed about the status of each order.
- Customizable tracking page: The app should have options to align the branding and visual elements of the tracking page with your store’s theme.
- Multiple carrier integrations: Integration with multiple shipping carriers ensures that customers can track their orders regardless of the carrier used for delivery. This also allows you to cater to diverse customer needs and efficiently handle shipments across different regions or countries.
- Analytics and reporting: It should provide insights into delivery performance, customer satisfaction, and shipping costs. This helps to identify areas for improvement, optimize shipping strategies, and make data-driven decisions.
6 best DropTracking alternatives
1) Helplama Helpdesk
Helplama Helpdesk specializes in e-commerce and offers a comprehensive suite of features that help you to stay on top of the game. It is a powerful tool that can help you to streamline your e-commerce workflows and improve overall efficiency.
- Track order status: Effortlessly track the status of your orders and get updates in real time.
- Automated order monitoring: Monitor your orders 24×7 and set up notifications and alerts for specific events such as delayed delivery issues. This helps you to stay proactive and address any issues promptly, ensuring a smooth order fulfillment process.
- Automate e-commerce workflows: Save time by automating repetitive tasks such as address change, returns/exchange, order modification, etc.
- View entire order history: Easily access and view the entire order history for each customer. Retrieve past order details, including tracking information, product details, and customer interactions, all within a centralized system.
- Live chat + knowledge base: Provide immediate assistance to your customers through live chat support. Additionally, leverage the knowledge base feature to create a self-service hub, empowering customers to find answers to common questions.
- Smart reports and insights: Helplama Helpdesk offers smart reports and insights on customer support performance, ticket volume, response times, and customer satisfaction. This helps to optimize your customer support strategy and improve overall efficiency.
2) Track123 Order Tracking Upsell
Pricing: Free plan with limited access to features; Paid plans start from $9/month.
With its range of impressive features, Track123 takes order tracking to the next level, promoting customer engagement and increasing revenue potential.
- Branded tracking page: Customize the tracking page as per your needs to match your store’s theme and aesthetics.
- Upsell opportunities: Leverage the tracking page as a strategic upselling tool, where you can display related products, promotions, or discounts to your customers while they track their orders.
- Multiple carrier support: Track123 offers a wide range of shipping carriers, combining tracking information from various providers into a single platform.
- Automated Notifications: Send automated order status notifications to your customers and keep them informed at various stages of the shipping process.
- Analytics and reports: Get comprehensive analytics and reports that enable you to track your performance and make data-driven decisions.
3) 17Track Order, PayPal Tracking
Pricing: Free plan available; Paid plans start from $9/month.
17Track Order is a versatile app that combines the convenience of order tracking and PayPal integration in one powerful tool.
- Easy order tracking: Track your orders seamlessly with 17Track’s user-friendly interface. Additionally, get real-time updates and detailed tracking information for multiple carriers in one place.
- Automated notifications: Stay informed with automated email notifications on your order’s status, ensuring you never miss any delivery update.
- Customization: Create a consistent and professional experience for your customers by customizing your tracking page with your store’s branding.
- Multi-carrier support: Track packages from various carriers worldwide, simplifying your order-tracking process and ensuring accurate tracking information.
- Track PayPal transactions: Monitor and track your PayPal transactions seamlessly, allowing you to stay informed about your payments and associated order statuses in one centralized location.
- Mobile App Accessibility: Enjoy the convenience of tracking your orders on the go with the 17Track mobile app, available for both iOS and Android devices.
4) Tracktor Order Tracking
Pricing: Free plan available with limited features; Get a 7-day free trial on paid plans starting from $9.99/month
Tracktor Order Tracking is another great alternative to DropTracking. It is designed to enhance the order-tracking experience and streamline e-commerce workflows for Shopify merchants.
- Real-time tracking: Track your orders in real-time, and provide accurate updates to your customers on shipment progress, including package location and estimated delivery dates.
- Customizable tracking page: Customize the tracking page to reflect your brand identity.
- Multiple carrier support: Track shipments from various providers within a single interface by integrating with multiple shipping carriers
- Automated notifications: Send automated email and SMS notifications to your customers, providing timely updates on their order status.
- Delivery date estimates: Get accurate delivery date estimates based on carrier data and historical performance.
- Analytics and reporting: Tracktor offers robust analytics and reporting features that provide you with valuable insights into shipping performance, delivery times, and customer behavior.
5) Parcel Panel Order Tracking
Pricing: Free plan with limited features; Paid plans start from $9/month with a 7-day free trial.
Parcel Panel is equipped with powerful features and a user-friendly interface. It’s the ultimate tool for effortless order tracking and seamless customer communication.
- Real-time updates: Get real-time updates on the progress of your orders, ensuring both you and your customers stay in the loop every step of the way.
- Multi-carrier integration: It integrates with multiple shipping carriers, allowing you to track orders from various providers within a single platform.
- Branded tracking page: Create a cohesive and professional look that reflects your store’s identity by customizing the tracking page as per your needs.
- Automated notifications: Automatically send notifications to your customers about order confirmation, shipment dispatched, and delivery.
- Analytics and insights: Gain valuable insights into your shipping performance, delivery times, and customer satisfaction through Parcel Panel’s analytics and reporting features.
6) Parcelous Order Tracking
Pricing: Free plan available; Paid plans start from $9/month.
Parcelous is an all-in-one solution for hassle-free order tracking and streamlined e-commerce workflows.
- Tracking updates: Get real-time tracking updates and stay informed about the progress of your orders 24×7.
- Multi-carrier integration: Seamlessly integrate multiple shipping carriers into a single platform and track shipments from various providers in one place.
- Branded tracking page: Customize the tracking page with your branding elements, including your store logo and colors.
- Automated notifications: Send notifications to your customers at key stages of the order process, such as order confirmation, shipment dispatch, and delivery.
- Analytics and reporting: Parcelous’ analytics and reporting features provide you with data-driven insights to optimize your operations, improve customer service, and drive business growth.
In conclusion, while DropTracking is a great app, it is important to explore other alternatives that can offer even more comprehensive solutions. One such superior alternative is Helplama Helpdesk. With its advanced features like automated order monitoring, live chat support, and smart reports, Helplama Helpdesk goes beyond simple order tracking. It enables you to provide a complete customer support solution that can elevate your customer service, and streamline operations.
So, why settle for good when you can have the best? Give Helplama Helpdesk a try and take your business to new heights. Also, you can get 6-months of free credits if you sign up now!