Last Updated: April 2024
In today’s ever-changing digital landscape, staying connected has never been easier. DeepConverse, an innovative conversational AI platform has made its mark in facilitating engaging interactions between businesses and their customers.
However, with an array of alternatives available in the market, it’s crucial to explore other options that might better suit your specific needs. Thus, to assist you in your quest for an ideal customer support solution, we have curated a list of the 6 best DeepConverse alternatives. Explore their unique features and make an informed decision to enhance your customer support strategies.
What to Look for in a customer support automation platform
When it comes to customer support automation, finding the right platform can significantly streamline your operations and enhance customer satisfaction. Below are the essential features you should look for:
- Omnichannel support: Look for a platform that supports multiple communication channels, such as email, live chat, social media, and phone. This ensures seamless interactions and consistent customer experiences across various touchpoints.
- Customization: The platform should have the ability to customize so as to align with your specific business needs.
- Knowledge Base Integration: Integration with a knowledge base system allows the platform to access relevant information and provide accurate answers to customer inquiries. This feature helps in reducing response times and improving overall efficiency.
- Analytics and Reporting: Look for a platform that offers comprehensive analytics and reporting features, providing insights into customer behavior, agent performance, and overall support effectiveness.
- Integration capabilities: Consider a customer support automation platform that seamlessly integrates with your existing CRM, helpdesk, or ticketing system. This ensures a unified and efficient workflow for your support team.
6 best DeepConverse alternatives you should know
1) Saufter
Pricing: Custom
Rating: 5/5
Saufter is a great alternative to DeepConverse that understands your workflows and provides you with the tools and functionalities necessary to streamline and elevate your customer support operations.
Key features:
- Build custom automation: Create custom automation to provide instant solutions for customers’ frequent support requests, including login problems, password resets, plan upgrades, and more.
- Self-service live chat: Enable your customers to find answers to their queries through an interactive self-service live chat. This helps to reduce response time and provides instant support while reducing the agent’s workload.
- Chat + Knowledge base: With a comprehensive knowledge base integrated into your chat functionality, your customers can access relevant articles, FAQs, etc., right in the chat.
- Automate bug fixes: Create a knowledge base with step-by-step instructions for troubleshooting bugs.
- Automate e-commerce workflow: Completely automate and streamline your e-commerce workflows. That is, detect delivery issues, and automate routine tasks like managing returns, order modification, address change, and monitoring your orders 24×7.
- Smart insights and reports: Make data-driven decisions based on smart insights and valuable analytics on customer interactions, agent performance, and support effectiveness.
2) Zendesk Support Suite
Pricing: Plans start from $19/user/month with a 14-day free trial.
Rating: 4.3/5
Zendesk is a dynamic alternative to DeepConverse with a user-friendly interface that you can get up and running immediately.
Key features:
- Ticketing: Zendesk gives you a central hub to manage customer inquiries by tracking, organizing, and resolving tickets efficiently.
- Multi-channel support: Support your customers across various channels, including email, live chat, phone, social media, and more.
- AI-powered chatbots: Leverage AI-powered chatbots to automate routine inquiries and provide instant responses.
- Self-service options: Create comprehensive self-service portals through easy access to knowledge base articles. This empowers your customers to find answers to their queries independently thus reducing support ticket volume.
- Workflow automation: Automate repetitive tasks, such as ticket assignments, status updates, and notifications. This streamlines support operations, increases efficiency, and allows agents to focus on higher-value customer interactions.
- Analytics and reporting: Improve your customer support strategies with the help of Zendesk’s robust analytics and reporting capabilities. It offers valuable insights into support team performance, customer satisfaction levels, and ticket trends.
3) Tidio
Pricing: Get free access for a lifetime with limited features; Paid plans start from $15.83/user/month.
Rating: 4.7/5
Tidio is an all-in-one customer service platform that helps you to level up your customer support through powerful AI and automation.
Key features:
- Live chat: Engage with your customers in real-time and provide instant support to resolve queries efficiently. Moreover, the chat widget can be easily integrated into websites and offers customization options to match your brand’s look and feel.
- Automation: Manage routine inquiries, provide instant responses, and gather contact information automatically with the help of chatbots.
- Integration: It can integrate with platforms like WordPress, Shopify, and Wix seamlessly. This integration enables you to sync customer data, manage orders, and provide support without leaving your preferred platform.
- Mobile App: It offers a mobile app for both iOS and Android, allowing you to stay connected and provide customer support on the go.
4) Freshdesk
Pricing: Free forever plan with limited features; Paid plans start from $15/agent/month with a 21-day free trial.
Rating: 4.4/5
Freshdesk allows you to stay on top of customer assistance by automating workflows, providing self-service, managing, and measuring KPIs.
Key features:
- Ticketing: Manage customer inquiries, assign tickets to the appropriate agents, and track their progress by setting clear automation rules.
- Conversational AI: Leverage AI and chatbots for automating routine customer interactions, gathering information, and providing instant assistance. Additionally escalate to human agents when needed, ensuring round-the-clock support.
- Self-service: Create self-service portals and knowledge bases through which your customers can find answers to their queries independently.
- Multichannel support: Support your customers across multiple channels, including email, phone, live chat, social media, and more.
- SLA management: Freshdesk offers robust Service Level Agreement (SLA) management features, allowing you to set response and resolution time targets for different ticket priorities.
- Analytics and reporting: Get comprehensive analytics and reports, offering insights into ticket volumes, response times, customer satisfaction scores, and agent performance.
5) Intercom
Pricing: 14-day free trial; The Starter plans start at $74/month; the rest are custom pricing plans
Rating: 4.5/5
With Intercom, you can automate and provide human support to offer a seamless customer service experience that increases satisfaction while reducing costs.
Key features:
- Live chat and chatbots: Engage with your customers through live chat and provide instant support. Additionally, customizable chatbots can automate repetitive tasks and provide self-service options, freeing up support agents’ time.
- Knowledge Base: Enable your customers to find answers to common questions by creating a centralized knowledge base.
- Automated Workflows: Automate workflows and tasks based on specific triggers or conditions. This streamlines support operations and ensure efficient handling of customer inquiries.
- Integration: Intercom seamlessly integrates with various tools and platforms, including CRMs, help desk systems, and marketing automation software, providing a unified view of customer interactions.
6) Birdeye
Pricing: Contact Birdeye to obtain detailed pricing.
Rating: 4.8/5
Birdeye is an all-in-one platform that allows you to seamlessly manage all communication, connect with customers, and gain reliable insights to increase sales and thrive.
Key features:
- Automated review collection: Birdeye automates the process of collecting and managing customer reviews from various online platforms by sending automated review requests to customers.
- AI-powered chatbots: Provide instant support and handle routine customer inquiries through AI-powered chatbots.
- Social media management: Manage your social media presence and engage with customers across different platforms. It offers features like social listening, scheduling posts, and responding to customer comments, enabling you to enhance your brand reputation.
- Customer surveys: The platform automates survey distribution, collects responses, and generates actionable reports. This helps you make data-driven decisions and improve your customer support processes.
- Integration: Seamlessly integrates with popular CRMs, helpdesk systems, and communication tools, allowing businesses to streamline their support workflows.
Conclusion
In a world where customer support is increasingly digital, choosing the right customer support automation software is paramount. While DeepConverse has been a popular choice, there are several other alternatives that offer unique features and capabilities.
All the platforms listed above are designed to provide cutting-edge solutions and are equipped with tools that will help you to enhance your customer support. You can explore them and choose the one that aligns with your specific needs and requirements.
Though, we highly recommend you try Saufter. With its advanced automation capabilities, Saufter is an all-in-one solution for delivering exceptional customer support experiences.
Ready to take your customer support to the next level? Sign up now and get 6 months of free credits!
