Last Updated: April 2024
If you’re running a Shopify store, you know how important it is to provide top-notch customer service. Discover how Customer Service Plugins can enhance the customer experience, as a positive customer experience makes 86% of customers more likely to pay more, but a bad experience will make 32% of customers walk away from the brand they love.
In the fast-paced world of e-commerce, having the right tools can make all the difference. That’s why we’ve rounded up the seven best customer service plugins for Shopify in 2024 to help you streamline your support process and keep your customers happy.
7 Best Customer Service Plugins for Shopify
1) Saufter
Pricing: Personalized
Rating: 5/5
If you’re new to customer service and need a convenient way to get started, Saufter is an ideal choice. The platform is specifically tailored for e-commerce and provides a variety of powerful features to elevate your customer support.
Key features
- Omnichannel support: Easily connect multiple channels including live chat, email, and SMS along with popular social media like Facebook, Instagram, WhatsApp, etc.
- Live chat with an integrated knowledge base: By integrating the knowledge base into live chat, you can suggest relevant articles based on conversation context or keywords, providing instant access to valuable resources.
- Automate e-commerce workflows: Easily automate crucial e-commerce workflows for tasks like returns/exchanges, order modifications, warranty issues requests, order monitoring, order scanning, and more.
- One view for entire customer history: Get a consolidated view of your customer’s order history, complete with order details and tracking updates, right at your fingertips.
- Insights and reports: Make informed decisions based on valuable insights on customer interactions and the performance of your support team to enhance the efficiency and effectiveness of your support operations.
2) Gorgias
Pricing: Paid plans start from $10/month with a 7-day free trial.
Rating: 4.4/5
Gorgias enables you to provide efficient and personalized support, improve productivity, and deliver exceptional customer experiences for your Shopify store.
Key features
- Unified inbox: Get a unified inbox that combines customer inquiries from multiple channels, such as email, live chat, social media, and more.
- Automated responses and macros: Automate responses to common customer inquiries using predefined templates called macros. These macros can also be customized and triggered based on specific keywords or actions.
- Shopify integration: Gorgias seamlessly integrates with your Shopify store to get a comprehensive view of customer information, order details, and purchase history.
- Order management: Easily process orders, issue refunds, modify shipments, and handle other order-related tasks directly within the Gorgias platform.
- Insights and analytics: Track key metrics like response times, resolution rates, and customer satisfaction ratings, enabling data-driven decision-making and continuous improvement.
- Integration with third-party apps: Seamlessly integrate with various third-party apps and tools for a more streamlined workflow.
3) Richpanel Helpdesk & Live Chat
Pricing: 14-day free trial; Paid plans start from $29/month
Rating: 5/5
Richpanel stands out as a customer service platform for Shopify with its comprehensive customer profiles, advanced automation capabilities, AI-powered chatbots, omnichannel support, and performance analytics.
Key features
- Unified customer view: Get a unified view of customer data, order history, and interactions in one place.
- Advanced order management: Manage orders easily with the help of order search, tracking, cancellations, and modifications directly from the support interface.
- AI-powered automation: Leverage AI technology to automate repetitive tasks, such as responding to common inquiries and routing tickets to the appropriate team or agent.
- Integrated chat and help center: It offers a live chat feature and an integrated help center/knowledge base, allowing you to provide real-time support and empower customers with self-service options.
- Performance analytics and insights: Offers valuable insights into your support team’s performance, customer satisfaction, response times, and ticket resolution rates, facilitating data-driven decision-making.
- Integration and customization: Seamlessly integrates with Shopify and other apps, enabling smooth data synchronization and workflow management.
4) Reamaze Live Chat Helpdesk CRM
Pricing: Get a 14-day free trial; Paid plans start from $29/month.
Rating: 4.7/5
By leveraging shared inboxes, workflow automation, and real-time collaboration, Reamaze helps businesses provide exceptional, personalized support across multiple channels.
Key features
- Shared inboxes: Reamaze provides shared inboxes that centralize customer conversations from various channels, including email, live chat, social media, and SMS.
- Automated workflows and templates: Automate repetitive tasks and streamline support workflows, set up rules and triggers to automate responses, assign tickets to specific teams or agents, and create predefined templates for common inquiries.
- Real-time chat: Engage with your customers in real-time, providing instant support and resolving issues quickly.
- Live monitoring: Enables you to see customers’ actions and browse activity in real-time, facilitating proactive and personalized assistance.
- Knowledge Base: Includes a built-in FAQ and knowledge base system, allowing businesses to create and manage a self-service library.
- CRM and Customer Insights: Integrate with Shopify’s customer data to get a unified view of customer profiles, order history, and interactions.
5) Chatdesk - 24/7 Email support
Pricing: Free plan available; Paid plans start from $250/month with a 14-day free trial.
Rating: 5/5
Chatdesk is a customer support platform that specializes in leveraging AI and human expertise to deliver exceptional customer service for Shopify stores.
Key features
- AI-powered chat support: It utilizes AI to provide automated chat support allowing you to swiftly handle common inquiries, and provide instant responses.
- Seamless integration: Access customer data, order history, and other relevant information within the support platform.
- Omnichannel support: Supports multiple communication channels, including chat, phone, email, and social media.
- Live agent assistance: Chatdesk provides access to a team of live support agents who are trained to handle complex customer issues and provide more personalized assistance.
- Performance analytics: Offers insights into key metrics such as response times, resolution rates, customer satisfaction ratings, and agent performance.
6) Kustomer
Pricing: Install for free; Paid plans start from $29/month.
Rating: 5/5
Kustomer is a comprehensive customer service platform that provides an integrated view of customer interactions and data for Shopify stores.
Key features
- Unified customer profiles: Kustomer offers a unified view of customer data, including purchase history, interactions, and preferences.
- Automated workflows: Enables you to automate support processes and workflows such as routing tickets, and setting up automated responses and triggers.
- Omnichannel support: Manage customer inquiries across various channels, such as email, chat, social media, and phone.
- Customizable reporting: It has customizable reporting capabilities, allowing you to track and measure key performance metrics.
- Integration capabilities: Seamlessly integrates with various tools and platforms, including Shopify, CRM systems, and third-party apps for a more efficient customer support ecosystem.
7) Tidio - Live Chat & Chatbots
Pricing: Free forever plan; Paid plans begin from $19/month; Additional charges may apply.
Rating: 4.7/5
Tidio is a versatile customer communication platform designed to enhance customer service and engagement for Shopify stores. Take a look at its unique features:
Key features
- Live chat: Engage with customers in real-time through live chat, provide instant support, answer inquiries, and guide them through their purchase journey.
- Chatbots: Leverage AI-powered chatbots to automate customer interactions, handle FAQs, provide product recommendations, and assist with order tracking.
- Email marketing automation: Tidio integrates email marketing automation, enabling you to send personalized messages, promotional campaigns, as well as emails to nurture leads and drive conversions.
- Visitor Tracking: Monitor website visitors in real time, gain insights into their browsing behavior, and proactively engage with them to offer assistance.
- Mobile app: Manage customer communication and support on the go to ensure continuous availability and responsiveness.
- Integrations: Integrates seamlessly with Shopify and other popular platforms, enabling businesses to synchronize customer data, track orders, and provide personalized support based on customer information.
- Customization and Branding: Customize the chat widget’s appearance, colors, and messaging to match its brand identity, providing a consistent and personalized user experience.
Conclusion
In summary, we’ve discussed the 7 best customer service plugins for Shopify in 2024, highlighting their unique features and benefits.
However, if you’re seeking a powerful and comprehensive solution, we highly recommend Saufter. With omnichannel support, integrated live chat, an automated e-commerce workflow, and a comprehensive customer history view, Saufter is an exceptional choice for Shopify customer service.
If you wish to elevate your customer support, give Saufter a try. Sign up now and get 6 months of free credits!
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