6 Best CRM Apps for Shopify

Table of Contents

Last Updated: April 2024

Hey there! Are you a Shopify store owner looking for the perfect CRM app to level up your customer management game? Well, you’ve come to the right place! 

In today’s fast-paced online world, having a reliable Shopify CRM app is like having a secret weapon in your e-commerce arsenal. Taking advantage of CRM systems can boost sales by 29% It’s the key to building strong relationships with your customers, keeping them engaged, and ultimately driving more revenue. 

So, whether you are new or a seasoned pro in the e-commerce game, we’ve got your back. We’ve scoured the digital landscape to bring you the 6 best Shopify CRM apps that will revolutionize the way you handle your customer interactions. 

Let’s dive in and discover how these game-changing apps can transform your Shopify store into a customer magnet!

1) Drip: Email Marketing and Popups

Rating: ⭐4.5/5

Pricing: Starts at $39/month with a 14-day free trial.

Drip: Email Marketing and Popups is an all-in-one tool for effortless email campaigns, automated workflows, and captivating popups. Analyze Shopify data, target your best customers, and boost sales with personalized email marketing. Sync brand assets, save costs, and streamline your marketing efforts in one powerful app.

Key features

    • Email marketing campaigns: Send targeted email campaigns with ease, leveraging customer data and pre-built segments to maximize sales.
    • Automated workflows: Create automated workflows such as welcome emails and abandoned cart reminders.
    • Popups: Implement eye-catching popups on your website to capture visitor attention, drive conversions, and grow your customer base.
    • Customizable templates: Utilize pre-designed Shopify templates to quickly create visually appealing newsletters and maintain a consistent brand identity.
    • Data analysis: Leverage Drip’s powerful data analysis capabilities to identify and target your best customers.

2) Metrilo Growth Platform

Rating: ⭐5/5

Pricing: Paid plans start from $119/month with a 14-day free trial.

Metrilo Growth Platform is a comprehensive marketing tool designed to help you understand your customers, optimize campaigns, and increase conversions.

Key features

    • Advanced analytics: Gain deep insights into your business performance with comprehensive analytics, including customer behavior, revenue tracking, and campaign attribution.
    • Customer segmentation: Segment your customer base based on behavior, demographics, and purchase history for targeted marketing campaigns.
    • Personalized email marketing: Create and send highly targeted email campaigns with dynamic content based on customer data.
    • Retention tools: Implement strategies to retain and re-engage customers, such as automated email sequences, personalized recommendations, and loyalty programs.
    • eCommerce CRM: Manage customer relationships effectively with a dedicated CRM that tracks customer interactions, purchase history, and customer support interactions.
    • A/B Testing: Optimize your marketing efforts by testing different strategies, messaging, and designs to identify the most effective approaches for your audience.

3) Endear CRM and Clienteling

Rating: ⭐4.1/5

Pricing: Starts from $60/month with a 14-day free trial.

Endear CRM and Clienteling is an app specifically designed and certified for Shopify and Shopify Plus. It helps you organize customer data, launch targeted campaigns, create custom lookbooks, and track sales conversion.

Key features

    • Customer data organization: You can easily access and track customer information by efficiently organizing and managing customer data.
    • Text and email campaigns: Launch targeted text and email campaigns to engage with customers and drive sales.
    • Sales conversion tracking: Track the effectiveness of your outreach efforts by monitoring how they convert into sales, both for online and in-store purchases.
    • Advanced audience targeting: Utilize advanced filters such as total spend, date of last purchase, last order location, and time to convert, to precisely target the right audience.
    • Clienteling capabilities: Implement clienteling strategies to provide personalized and tailored experiences for individual customers.
    • Holistic customer view: Obtain a comprehensive view of each customer by consolidating data from various sources.

4) Richpanel Helpdesk & Live Chat

Rating: ⭐4.8/5

Pricing: Get a 14-day free trial; plans start from $29/month.

Richpanel Helpdesk & Live Chat simplifies customer service by integrating all channels and apps, making support effortless and fast. With its agent helpdesk that integrates with over 20 apps, your agents can resolve tickets faster without switching tabs. 

Key features

    • Multi-channel support: Handle customer inquiries and support tickets from various channels, including email, live chat, social media, and more.
    • Agent collaboration: Enable seamless collaboration among support agents with features like internal notes, ticket assignments, and shared inboxes.
    • Automated ticketing: Automate ticket creation and routing based on predefined rules and triggers.
    • Self-service portal: Provide customers with a self-service portal where they can access a knowledge base, FAQs, and troubleshooting guides to find answers to common questions and resolve issues independently.
    • Customer Profiles: Maintain comprehensive customer profiles, capturing their contact information, purchase history, support interactions, and preferences.

5) Gorgias – Helpdesk & Live Chat

Rating: ⭐4.4/5 

Pricing: Try free for 7 days; paid plans from $10/month

Gorgias – Helpdesk & Live Chat is a powerful customer support tool that streamlines helpdesk operations and enhances live chat interactions. With Gorgias, businesses can deliver efficient and personalized support, leading to improved customer satisfaction and loyalty.

Key features

    • Omnichannel support: Consolidate customer inquiries from multiple channels, including email, chat, social media, and more, into a single helpdesk platform.
    • Automated responses: Save time and provide quick responses with customizable templates and automated workflows.
    • Live chat integration: Engage with customers in real-time through a live chat feature, enabling instant support and resolving issues promptly.
    • Order management: Seamlessly manage orders within the helpdesk, view order details, process refunds, and handle order-related inquiries, providing a unified customer support experience.
    • Team collaboration: Enable collaboration among support agents with internal notes, shared inboxes, and ticket assignments.
    • Workflow automation: Automate repetitive tasks and workflows, such as tagging and assigning tickets, to improve efficiency and optimize agent productivity.
    • Analytics and reporting: Track support team performance, response times, resolution rates, and customer satisfaction metrics through comprehensive analytics and reporting features.

6) Revamp CRM – track and segment

Rating: ⭐1.8/5

Pricing: $19/month with a 14-day free trial.

Revamp CRM – Track & Segment is a robust CRM solution that helps you to streamline customer management processes and drive business growth with powerful tracking and segmentation features.

Key features

    • Advanced segmentation: Segment your customer base based on demographics, purchase history, engagement levels, and more.
    • Contact management: Efficiently manage and organize customer contacts, ensuring all relevant information is easily accessible and up to date.
    • Automation: Automate repetitive tasks and workflows, saving time and increasing efficiency.
    • Sales pipeline management: Monitor and track the progress of deals and sales opportunities.
    • Collaboration and team management: Collaborate with team members, assign tasks, and track team performance to ensure effective communication and coordination.
    • Reporting: Generate detailed reports and performance metrics to measure the success of marketing campaigns, track key performance indicators (KPIs), and make informed business decisions.

Conclusion

In conclusion, when choosing the best CRM app for Shopify, you can consider the above options. They offer robust features, seamless integration, and the ability to enhance customer relationships, streamline support operations, and optimize your marketing efforts. 

Look for comprehensive customer data management, automation, and analytics capabilities to drive business growth and improve customer satisfaction. 

If you are still in a dilemma, allow us to recommend Saufter. It offers essential ticketing features, customizable workflows, a self-service portal, and integration with various communication and business platforms. 

Start your free trial today to unlock the power of effective customer relationship management for your Shopify store.

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