11 Best Chatbots for Customer Service You Need to Know!

Ever wondered how the best chatbots for customer service could transform the way your business interacts with customers? 

In a landscape where 79% of contact center leaders are gearing up to invest more in AI over the next two years, the choices seem endless. 

With numerous automation partners vying for attention and each promising world-class AI capabilities, the fastest time to value, and seamless UX, the question becomes: How can you know which AI-powered chatbot is right for your customer support? 

Brace yourself for a game-changing exploration into the 11 chatbots that are not just meeting expectations but setting new standards in the realm of customer service.

1. Zendesk 

best chatbots for customer service

Rating: ⭐ 4.3

Pricing: Starting at $55/month.

With Zendesk, it’s not just a chatbot – it’s your complete customer service solution. Manage messages from all channels seamlessly, and get a full view with details like name and interaction history.

The smart chatbot, included in every plan, uses AI for helpful suggestions.

Key Features

    • Quick Answers: These bots give you fast responses on messaging, email, live chat, and ticket forms.
    • Omnichannel Insight: With the Agent Workspace, all the important customer info is right there for you to see.
    • Easy Ticketing and Help Desk: Handle everything easily with the ticketing and help desk features, including built-in voice calling. It’s all in one place for you.

2. HubSpot

best chatbots for customer service

Rating: ⭐ 4.4

Pricing: Starting at $18/month with two users.

HubSpot provides a complimentary chatbot featuring essential elements such as rapid responses, emojis, and buttons. 

Additionally, you can design a chatbot in various languages.

Key Features

    • HubSpot-Branded Chat Widget: Engage with visitors using a live chat widget proudly displaying HubSpot branding.
    • Easy Bots for Key Tasks: Simplify your workflow with conversational bots, perfect for creating tickets, qualifying leads, and booking meetings.
    • Effortless Chatbot Creation with Visual Builder: Craft engaging chatbots effortlessly with an intuitive visual flow builder designed for your ease of use.

3. Bitrix24

best chatbots for customer service

Rating: ⭐ 4.1

Pricing: From $43/month with 5 users and free to install.

Bitrix24 lets you set up customer service chatbots on your e-commerce site. 

Also, it comes with a chatbot builder and an omnichannel contact center, enabling you to oversee communication channels, including Facebook and Instagram.

Key Features

    • Your Rules, Your Leads: Easily customize who can do what and let Bitrix24 handle leads automatically for you.
    • Everything E-commerce, in One Place: Manage products, keep track of inventory, and handle payments – Bitrix24 has got your e-commerce needs covered.
    • Chat and Connect on Your Website: Spruce up your website with a cool widget. Chat live, request callbacks, and drop a message – all in one handy spot.

4. Zobot

best chatbots for customer service

Rating: ⭐ 4.4

Pricing: Starting at $7 per user.

The visual flow builder of Zobot (powered by Zoho SalesIQ) simplifies the process of creating and launching AI customer service chatbots. 

Additionally, it enables you to test the chatbot before it becomes active.

Key Features

    • Contextual AI Knowledge Base: Equip your agents with Zoho’s knowledge base featuring contextual AI, enabling swift responses and efficient customer assistance.
    • Organized Ticket Management: Automatically sort and manage tickets based on priority, due date, status, or CRM status with Zoho’s diverse ticket views.
    • Customizable Chatbot Templates: Tailor conversational chatbot templates to suit specific industries, offering users a flexible solution to meet their unique needs.

5. Flow XO

best chatbots for customer service

Rating: ⭐ 4.4

Pricing: From $39/month with a 7-day free trial. Free to install.

If you want to craft a chatbot without any coding know-how, Flow XO is the way to go.

Moreover, it supports hosting and deployment across various platforms, and you can seamlessly switch between chatbots and live agents.

Key Features

    • Chat Live on Facebook: Connect seamlessly on Facebook – your bot is live there and ready to chat.
    • Start Talking with Keywords: Make your bot kick in automatically when certain keywords come up – it’s all set up for you.
    • Your Chat Anywhere Widgets: Build awesome chat widgets for your website. They work across the board, giving you a smooth chatting experience everywhere.

6. REVE Chat

best chatbots for customer service

Rating: ⭐ 4.5

Pricing: $44 for 1 active chatbot. 

With REVE Chat, you have the flexibility to personalize your chatbot’s design, function, and flow. 

Furthermore, there’s a range of chatbot templates tailored for specific industries such as banking, education, human resources (HR), insurance, real estate, and e-commerce that you can choose from.

Key Features

    • Personalize Your Chatbot: Tailor your chatbot to your liking with a variety of customization options to suit your brand and style.
    • Video Chat and Co-Browsing: Enjoy enhanced communication with video chat and co-browsing features, making interactions more engaging and collaborative.
    • Book Meetings with Ease: Seamlessly schedule meetings directly from the chat widget, streamlining the process and enhancing user convenience.

7. Pandorabots

best chatbots for customer service

Rating: ⭐ 5.0

Pricing: From $19/month.

Pandorabots is an open-source chatbot framework that empowers you to create and launch AI-driven chatbots. 

Moreover, these chatbots can be deployed seamlessly on the web, mobile, and popular messaging apps like LINE, Slack, Whatsapp, and Telegram.

Key Features

    • Multilingual Capabilities with AIML: Craft chatbots that speak multiple languages effortlessly using AIML (Artificial Intelligence Markup Language).
    • Voice-Enabled Chatbot Creation: Design chatbots with voice capabilities, adding an auditory dimension to your interactive experiences.
    • Avatar and Animation Customization: Personalize your chatbot by assigning avatars and animations, giving it a unique and engaging presence.

8. SnatchBot

Rating: ⭐ 4.7

Pricing: From $17/month with a 14-day free trial.

If you’re not into coding, this is just right for you. It helps businesses make their chat boxes without needing any coding skills. 

Plus, it comes with smart chatbots that understand language, detect feelings, and work smoothly with other tools.

Key Features

    • Human-Hybrid Chatbot: Combine the best of both worlds by opting for the human-hybrid chatbot option.
    • Omnichannel Support: Get the support you need across various channels effortlessly with omnichannel capabilities.
    • Automatic Speech Recognition: Experience the ease of interaction with automatic speech recognition tailored just for you.

9. Ada

Rating: ⭐ 4.6

Pricing: Choose from two personalized plans depending on your requirements.

Meet Ada, the next-gen AI companion set to transform how you engage with your customers! Explore its standout features crafted to enhance your business connections.

Key Features

    • State-of-the-Art AI Abilities: Ada delivers precise responses and streamlined customer support through its advanced AI capabilities.
    • Effortless No-Code Setup: Design a custom chatbot with ease using Ada’s user-friendly interface – no coding expertise needed.
    • Global Conversations with Multi-Language Support: Connect with customers worldwide by effortlessly conversing in multiple languages.

10. Intercom

Rating: ⭐ 4.5

Pricing: Starting from $39/month.

Beyond just a live chat application, Intercom serves as an all-encompassing CRM tool, offering a complete solution for your customer’s journey. 

Renowned for its support to SaaS companies, Intercom features a range of bots dedicated to managing customer conversations.

Key Features

    • Easy Setup without Code: Set up effortlessly with Intercom—no need for you to deal with any coding.
    • Book Meetings Automatically: Let Intercom take care of scheduling for you with its automatic meeting booking feature.
    • Account-Based Assignments: Streamline your workflow by letting Intercom handle assignments based on your accounts.

11. Zowie

Rating: ⭐ 4.7

Pricing: Personalized

Introducing Zowie, your expert in multilingual chatbots! Need quick answers? Zowie’s got you covered in over 40 languages, making sure no customer is left waiting.

Key Features

    • Easy Setup: Setting up Zowie is a breeze—no coding skills required. Connect effortlessly on WhatsApp, Facebook Messenger, Instagram, and Shopify.
    • Smart Learning, Personal Tips: Zowie learns from every chat, giving you personalized tips for better conversations and suggesting new questions.
    • Tailored Solutions: Customize chat experiences! Zowie offers unique solutions for your site, making each customer feel special.

Saufter.io: Comprehensive Customer Service Helpdesk

Elevate your customer experience with Saufter Help Desk software—a dynamic solution seamlessly integrating self-help tools and proactive support to take your business to new heights.

saufter-io

Key Features

    • Empower User Independence: Give your users the power to find solutions independently.
    • Automate Repetitive Tasks: Simplify managing repetitive tasks with intelligent automation.
    • Holistic Customer Insights: Get a unified, comprehensive view of your customers at a glance.
    • Streamline E-Commerce Operations: Make returns, exchanges, and order adjustments easy for your customers.
    • Proactive Order Support: Provide 24/7 order tracking for proactive customer assistance.
    • Seamless Omnichannel Engagement: Establish smooth connections with customers across multiple platforms.

Conclusion

To sum it up, the world of customer service is getting a major boost from these incredible chatbots. 

Whether it’s Zendesk making communication a breeze or Zowie’s multilingual magic, these chatbots are here to make things easy for you. 

And let’s not forget Saufter Helpdesk, turning customer support into a seamless experience. As the future unfolds, these chatbots are like your trusty sidekicks, making sure your customers get the best service possible. 

Get ready for the chatbot revolution—it’s all about making things simpler and better, one chat at a time!

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