Bloomfire has been one of the most popular internal knowledge management platforms since 2010, with clients including some of the world’s leading brands such as Shopify, Southwest, Conagra, and others. However, Bloomfire may not be for everyone, and it’s a good idea to look into other options before settling on a knowledge management solution that best meets your company’s needs and budget. 

In this guide, we’ve compiled a list of the most popular Bloomfire alternatives, along with their key features, pricing, benefits, and more.

Best Bloomfire Competitors & Alternatives

  1. Helplama Helpdesk
  2. Guru
  3. Slite
  4. Tettra
  5. Notion
  6. Gitbook
  7. Nuclino
  8. Bitrix 24
  9. Document360
  10. ClickUp

Helplama Helpdesk

Hekplama-helpdesk

Image source- https://helpdesk.helplama.com/home/

Helplama is a multi-channel customer service help desk designed for small businesses and enterprise teams. Helplama provides a powerful set of service and marketing features, combined with a recruitment marketplace and automation features to increase productivity.

The Helplama helpdesk enables your agents to keep track of the entire customer journey in a centralized dashboard. You can also integrate this platform with other marketing tools/e-commerce platforms that you already use for your company.

The Helplama Helpdesk is cost-effective and quick to implement, and most agents can get started with Helplama with little to no training.

Pros:

  • The option for one-click integration with e-commerce platforms such as Shopify, Magneto, and Woo-commerce, among others, is extremely convenient.
  • You can identify satisfied customers and collect Google reviews, Trustpilot reviews, and user-generated videos automatically.
  • You can even integrate your email support with the Helplama helpdesk.

Cons:

  • Users discovered some workflow issues, which have since been resolved.
  • Visual customization options are limited.

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Guru (Overall ratings: 4.6/5⭐, 1,374 reviews)

Guru centralizes company knowledge in a single, searchable platform, assisting your sales, marketing, and support teams in consistently providing high-quality customer experiences. Guru has a number of appealing features, including artificial intelligence, chatbots, and analytics with custom triggers to provide real-time insights. In short, if you want to streamline your collaboration processes, Guru’s cloud-based knowledge management software is a must-have.

Pros:

  • You can easily add frequently asked questions to the knowledge base, allowing users to find answers quickly rather than waiting for a response.
  • You can use the knowledge alerts feature to keep your team up to date on product announcements and support questions.
  • On the cards themselves, your team can comment and ask questions.

Cons:

  • Some users have complained that Guru’s customer service is not as quick as it should be.
  • Their user interface can be perplexing at first. Understanding how the software works does have a learning curve.
  • You will need to maintain the knowledge base and keep it up to date on a regular basis.

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Slite (Overall ratings: 4.7/5⭐, 145 reviews)

If you’re looking for a knowledge-sharing solution with a simple interface, Slite, an all-in-one platform, might be worth a look. Your team can use Slite to create channels where they can store documents, spreadsheets, charts, and videos and easily collaborate with other teams or team members. Slite’s template section, which includes ready-to-use docs for product specs, company handbooks, meeting notes, and more, is a standout feature.

Pros:

  • Different levels of access and permission make organizing information a breeze.
  • Slite allows you to track the progress of various teams and estimate project requirements accordingly.
  • You can easily import content from third-party tools like Google Docs, Word.docx, Evernote, and others.

Cons:

  • There is no easy way to send a message or have a discussion that is not related to a specific document.
  • Users have reported that the rendering speed is not always very fast.
  • It can be difficult to copy and paste into other applications using Slite. 

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Tettra (Overall ratings: 4.5/5⭐, 57 reviews)

Tettra software

Image source- https://tettra.com/

Tettra is a knowledge management software designed for in-house teams to manage knowledge, projects, documents, and collaboration. With Tettra, your team can easily search the knowledge base for answers and share them without leaving their internal chat tools. Tettra’s knowledge base can also be classified. This is a solution that can help your staff in categorizing sales, support, and marketing activities.

Pros:

  • Tettra integrates with internal communication tools such as Slack, MS Teams, and others.
  • Tettra’s user-friendly, straightforward design makes it simple for new employees to navigate.
  • It’s a great tool for documenting internal processes and making work more efficient across teams.

Cons:

  • It is not always clear where a document has been edited. It can be difficult to remember where you left off in a particular draft.
  • There have been a few reports of bugs here and there, but support requests are handled quickly.
  • The search function does not always pick up on keywords. 

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Notion (Overall ratings: 4.6/5⭐, 831 reviews)

Notion is a one-stop-shop for the entire team to collaborate, brainstorm ideas, and manage projects. The software allows you to import your documents or create internal documentation with an easy-to-use editor. It also integrates with a variety of other apps for seamless collaboration.

Pros:

  • Notion allows you to create workflows and roadmaps, which is extremely useful.
  • To streamline workflow, you can easily integrate Notion with tools such as Google Sheets, Twitter, Asana, and others.
  • You can assign new tasks to team members, make to-do lists, and prioritize projects.

Cons:

  • The learning curve for Notion is steep, and the templates can be a bit complex.
  • Because there isn’t much font customization available, you’ll have to settle for some basic options.
  • It can be difficult to copy large text sections and paste them into another app.

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Gitbook (Overall ratings: 4.6/5⭐, 75 reviews)

Gitbook, yet another excellent project management software, provides a plethora of features aimed at improving team management and internal knowledge sharing. It lets you manage any project with editing options, tasks, scheduling options, and the automatic syncing to all devices makes it an excellent choice for remote teams. The fact that Gitbook supports markdown is its best feature.

Pros:

  • Gitbook has a very user-friendly interface, making it ideal for non-technical teams.
  • It allows you to review changes in history and even branch pages. 
  • Their word document importer is an excellent feature.

Cons:

  • Because GitBook lacks a built-in code editor, you’ll have to rely on GitHub integration to code.
  • There aren’t many options for customization.
  • There is no option to add social sharing buttons.

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Nuclino (Overall ratings: 4.7/5⭐, 13 reviews)

Are you looking for a Bloomfire alternative that can successfully manage the majority of your company’s workflow? Then Nuclino might be the app for you. Nuclino is a knowledge management app that assists teams in centralizing all of their knowledge, documents, and projects. Nuclino also integrates with a variety of other apps, including Slack, Teams, and YouTube.

Pros:

  • It is very simple to set up and get everyone on board.
  • They have various keyboard shortcuts to help with workflow.
  • They provide various ways to visualize your content, such as a nested list, a Kanban board, and a mind map.

Cons:

  • Nuclino can be difficult to manage if you have a big database.
  • There is no option to set reminders on this platform.
  • Nuclino does not have many font styles that can be customized to your liking.

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Bitrix 24 (Overall ratings: 4.1/5⭐, 476 reviews)

Bitrix24 is a cloud-based workspace/knowledge base that streamlines the processes of organizing and sharing information for your company. Workgroups, chat, internal activity streams, and polls are among the team collaboration tools available in Bitrix24. The platform also includes time management tools such as a check-in/check-out mechanism, a daily planner, and reporting functions. You can also integrate various apps with your knowledge base to improve the workflow of your team.

Pros:

  • Each team member can be easily categorized based on their role.
  • The integration of Bitrix24 with other tools is simple to set up.
  • Every tool you require has an easy-to-use side menu. 

Cons:

  • In comparison to Bloomfire pricing, it is significantly more expensive for the features available.
  • For first-time users, the numerous features of Bitrix24 can be a bit overwhelming.
  • Users have complained that the Bitrix24 support service takes a long time to respond.

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Document360 (Overall ratings: 4.7/5⭐, 270 reviews)

Document360 is a knowledge management software that allows you to quickly create a knowledge base portal. If you manage a large team and require a lot of collaboration features, Document360 is the tool for you. The platform includes a plethora of features, including markdown support, version management, preview functionality, AI-powered search, internal commenting, and so on. The best part is that you don’t need any technical knowledge to learn the basics.

Pros:

  • Document360 has a clean interface and requires no technical skills to operate.
  • You can create sub-sections to make navigation easier for users.
  • The backup/restore functions are extremely simple to use.

Cons:

  • Their analytics function informs you of what users are looking for as well as knowledge gaps, allowing you to make changes as needed.
  • Document360’s SSO and security permissions make the platform extremely secure.
  • New and updated features are constantly being added.

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ClickUp (Overall ratings: 4.7/5⭐, 4,799 reviews)

ClickUp is yet another cloud-based platform that can easily manage all of your projects, time management activities, and work processes. This tool includes a Gantt chart, goals, mind maps, native time tracking, a Kanban board, and other useful features. The most notable feature is the ability to protect your documents with various privacy and edit controls.

Pros:

  • The Click up team is constantly adding new features and integrations.
  • You can easily create shareable links and manage permissions for different team members, guests, or public access.
  • The platform includes the ability to create multiple spaces or folders for improved organization.

Cons:

  • Some users find Clickup’s feature-rich interface to be a bit overwhelming.
  • There is no admin panel functionality or control for various team members to manage end-user access.
  • There are few options for tailoring the dashboard to the user’s preferences.

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Conclusion

Every workplace aspires to be more efficient and productive. Choosing the right knowledge management software can aid in this process. In general, there is no “one-size-fits-all” knowledge base software. It all depends on your team or company’s requirements. Hopefully, this guide and the various options mentioned above will assist you in making this decision. Good luck!

If you want a more affordable customer engagement solution with a wide range of features, the Helplama helpdesk is the way to go. If you’re starting from scratch, you can opt for managed customer support services tailored for your business starting at $399 per month.