Best Bloomfire Competitors & Alternatives

1. Saufter
2. Guru
3. Slite
4. Tettra
5. Nuclino
6. Document360

Saufter

Saufter is a multi-channel customer service help desk designed for small businesses and enterprise teams. Saufter provides a powerful set of service and marketing features, combined with a recruitment marketplace and automation features to increase productivity.

The Saufter enables your agents to keep track of the entire customer journey in a centralized dashboard. You can also integrate this platform with other marketing tools/e-commerce platforms that you already use for your company.

The Saufter is cost-effective and quick to implement, and most agents can get started with Saufter with little to no training.

Pros:

• The option for one-click integration with e-commerce platforms such as Shopify, Magneto, and Woo-commerce, among others, is extremely convenient.
• You can identify satisfied customers and collect Google reviews, Trustpilot reviews, and user-generated videos automatically.
• You can even integrate your email support with the Saufter.

Cons:

• Users discovered some workflow issues, which have since been resolved.
• Visual customization options are limited.

Guru (Overall ratings: 4.7/5⭐, 1,550 reviews)

Guru centralizes company knowledge in a single, searchable platform, assisting your sales, marketing, and support teams in consistently providing high-quality customer experiences. Guru has a number of appealing features, including artificial intelligence, chatbots, and analytics with custom triggers to provide real-time insights. In short, if you want to streamline your collaboration processes, Guru’s cloud-based knowledge management software is a must-have.

Pros:

• You can easily add frequently asked questions to the knowledge base, allowing users to find answers quickly rather than waiting for a response.
• You can use the knowledge alerts feature to keep your team up to date on product announcements and support questions.
• On the cards themselves, your team can comment and ask questions.

Cons:

• Some users have complained that Guru’s customer service is not as quick as it should be.
• Their user interface can be perplexing at first. Understanding how the software works does have a learning curve.
• You will need to maintain the knowledge base and keep it up to date on a regular basis.

Slite (Overall ratings: 4.7/5⭐, 198 reviews)

If you’re looking for a knowledge-sharing solution with a simple interface, Slite, an all-in-one platform, might be worth a look. Your team can use Slite to create channels where they can store documents, spreadsheets, charts, and videos and easily collaborate with other teams or team members. Slite’s template section, which includes ready-to-use docs for product specs, company handbooks, meeting notes, and more, is a standout feature.

Pros:

• Different levels of access and permission make organizing information a breeze.
• Slite allows you to track the progress of various teams and estimate project requirements accordingly.
• You can easily import content from third-party tools like Google Docs, Word.docx, Evernote, and others.

Cons:

• There is no easy way to send a message or have a discussion that is not related to a specific document.
• Users have reported that the rendering speed is not always very fast.
• It can be difficult to copy and paste into other applications using Slite. 

Tettra (Overall ratings: 4.6/5⭐, 89 reviews)

Tettra is a knowledge management software designed for in-house teams to manage knowledge, projects, documents, and collaboration. With Tettra, your team can easily search the knowledge base for answers and share them without leaving their internal chat tools. Tettra’s knowledge base can also be classified. This is a solution that can help your staff in categorizing sales, support, and marketing activities.

Pros:

• Tettra integrates with internal communication tools such as Slack, MS Teams, and others.
• Tettra’s user-friendly, straightforward design makes it simple for new employees to navigate.
• It’s a great tool for documenting internal processes and making work more efficient across teams.

Cons:

• It is not always clear where a document has been edited. It can be difficult to remember where you left off in a particular draft.
• There have been a few reports of bugs here and there, but support requests are handled quickly.
• The search function does not always pick up on keywords. 

Nuclino (Overall ratings: 4.7/5⭐, 21 reviews)

Are you looking for a Bloomfire alternative that can successfully manage the majority of your company’s workflow? Then Nuclino might be the app for you. Nuclino is a knowledge management app that assists teams in centralizing all of their knowledge, documents, and projects. Nuclino also integrates with a variety of other apps, including Slack, Teams, and YouTube.

Pros:

• It is very simple to set up and get everyone on board.
• They have various keyboard shortcuts to help with workflow.
• They provide various ways to visualize your content, such as a nested list, a Kanban board, and a mind map.

Cons:

• Nuclino can be difficult to manage if you have a big database.
• There is no option to set reminders on this platform.
• Nuclino does not have many font styles that can be customized to your liking.

Document360 (Overall ratings: 4.7/5⭐, 372 reviews)

Document360 is a knowledge management software that allows you to quickly create a knowledge base portal. If you manage a large team and require a lot of collaboration features, Document360 is the tool for you. The platform includes a plethora of features, including markdown support, version management, preview functionality, AI-powered search, internal commenting, and so on. The best part is that you don’t need any technical knowledge to learn the basics.

Pros:

• Document360 has a clean interface and requires no technical skills to operate.
• You can create sub-sections to make navigation easier for users.
• The backup/restore functions are extremely simple to use.

Cons:

• Their analytics function informs you of what users are looking for as well as knowledge gaps, allowing you to make changes as needed.
• Document360’s SSO and security permissions make the platform extremely secure.
• New and updated features are constantly being added.

Conclusion

Every workplace aspires to be more efficient and productive. Choosing the right knowledge management software can aid in this process. In general, there is no “one-size-fits-all” knowledge base software. It all depends on your team or company’s requirements. Hopefully, this guide and the various options mentioned above will assist you in making this decision. Good luck!

If you want a more affordable customer engagement solution with a wide range of features, the Saufter is the way to go. If you’re starting from scratch, you can opt for managed customer support services tailored for your business.