How Augmented Reality in E-commerce Can Deliver a Better Shopping Experience

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augmented reality in ecommerce

Last Updated: April 2024

In the ever-evolving landscape of e-commerce, the fusion of technology and retail has given rise to a transformative force: augmented reality in e-commerce

This innovation, capable of seamlessly blending the physical and digital realms, has captured the attention of consumers and businesses alike. A Google AR survey found 66% are interested in using AR for an enhanced shopping experience, while engagement with AR leads to a 90% increase in customer conversion rates.

So today, let’s explore how Augmented Reality can elevate your e-commerce strategies!

What is Augmented Reality?

Augmented Reality (AR) is a technology that overlays digital information, such as images, videos, or interactive elements, onto the real-world environment. It helps to enhance a user’s perception of their surroundings by combining both physical and virtual elements in real-time.

AR holds significant potential in the retail sector, especially within the realm of e-commerce. Despite the growing familiarity with online shopping, there remain instances where additional contextual information is required before making a purchase decision. This poses a challenge for selling certain product categories through digital platforms.

However, Augmented Reality is a perfect solution to tackle such challenges. Take IKEA for example, it employs augmented reality in the form of IKEA Kreativ, which utilizes LiDAR to scan your rooms, creating a comprehensive 3D replica. This technology enables you to seamlessly remove your current furniture items.

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Augmented Reality vs Virtual Reality

ComparisonAugmented realityVirtual reality
ImmersivenessAugments real-world environmentFully immerses you in an artificial world
ExperienceOverlays digital contentCreates entirely virtual content
ExamplePokemon GoOculus Quest VR headset
PortabilityUses smartphones or AR glassesRequires specialized VR headsets and controllers
Awareness of realityRemains aware of surroundingsIsolated from the physical environment
AccessibilityMore accessible using phonesRequires specific VR equipment and setup

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How E-commerce businesses are using Augmented Reality

Augmented Reality (AR) empowers your customers to preview products and services in their personal environment, enhancing purchase decisions. With AR, your customers gain confidence in their choices, minimizing returns and boosting conversion rates.

  • Virtual Try-On Solutions: Overcome the uncertainty of online clothing shopping with AR-based try-on solutions, preventing misfits and reducing return rates. This technology is applicable to clothing, accessories, makeup, and eyewear.
  • Preview Placement: Visualize furniture and products in your space through AR, helping customers make informed decisions about size and fit. Brands like Burrow utilize AR to showcase how their couches fit in customers’ living rooms.
  • Interactive User Manuals: Simplify the learning curve for complex products with interactive AR user manuals. These guides respond to user actions, offering real-time support and guidance for software, websites, and applications.
  • Social Media Filters: Leverage the popularity of AR filters on platforms like Instagram and Snapchat to engage customers. Showcase new products, encourage your audience interaction, and differentiate your brand with the “wow” factor of AR filters.

You can also check: How to utilize ChatGPT to update product descriptions on Shopify

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Grow your store with Augmented Reality

Overcoming one of the primary challenges in e-commerce—translating physical, three-dimensional products into a virtual, two-dimensional space—augmented reality (AR) emerges as a powerful solution. 

By bridging the gap between physical and online shopping environments, AR facilitates better representation of merchandise, enhancing consumer comprehension of the products they intend to purchase.

Here’s how you can grow your store with Augmented Reality:

1. Enhance Customer Engagement:

AR’s interactive nature draws customers into your website, increasing their time spent on your e-commerce platform. Longer engagement translates to a higher potential for conversions. Even if immediate purchases aren’t made, heightened interaction cultivates brand familiarity and product recognition, fostering lasting connections that can drive future sales.

2. Capture New Audiences:

In a crowded digital landscape, creating a buzz is vital. Developing compelling AR campaigns can captivate audience attention and differentiate your brand, enabling you to stand out and entice new customers.

3. Mitigate Returns:

AR transcends static images or videos by providing comprehensive product information. Beyond offering 3D perspectives, AR showcases how products fit into customers’ spaces, minimizing the likelihood of receiving products that don’t meet expectations and subsequently reducing return rates.

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Steps to integrate Augmented Reality in your store

If the integration of AR into your business strategy is on your radar, here’s a comprehensive roadmap to follow:

1. Define Clear Business Objectives

Begin by identifying your overarching goals. Beyond just figuring out what you wish to accomplish, delve into how your AR implementation will enhance your customers’ experiences. Pinpoint the precise customer interactions and outcomes you intend to achieve to ensure your AR application truly stands out.

2. Select Appropriate Augmented Reality Tools

After shaping your vision, narrow down the AR tools best suited to your goals. Consider the following factors:

    • License Type: Balance your budget with available options, as many platforms offer both free and paid licenses.
    • Device Compatibility: Ensure your chosen tools support the devices, be it mobile, laptop, or AR glasses, that your app will run on.
    • Operating Systems: Verify that your selected platform supports all the operating systems you intend to target.
    • Functionalities: Scrutinize the capabilities of each platform to ensure they align with your specific feature requirements.

3. Promote Your Innovative Solution

After developing your AR tool, it’s time to spread the word effectively:

    • Create Engaging Demo Videos: Develop promotional and instructional videos showcasing your app’s functionality and benefits.
    • Provide In-App Guidance: Offer intuitive instructions within the app to guide users and maximize their engagement.
    • Encourage Sharing: Enable users to share their AR experiences across social networks, increasing exposure and engagement.

Embracing Augmented Reality offers a dynamic opportunity to elevate your e-commerce venture, captivating customers and revolutionizing their online shopping experience. 

By following these strategic steps, you can seamlessly integrate AR into your business and create a lasting impact on both engagement and sales.

That covered the incorporation of Augmented Reality into your E-commerce platform. However, imagine if we introduced you to a solution that streamlines and automates E-commerce processes, all the while enhancing your customer support. 

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Meet Saufter – an all-in-one customer support solution!

Saufter introduces an advanced customer support solution that offers a comprehensive vantage point of the customer journey, seamlessly integrating essential context into your support interactions.

Furthermore, it facilitates effortless customer assistance across diverse social media channels, including Facebook, WhatsApp, and Instagram, ensuring a seamless and consistent support experience.

Key features

    • Unified Customer Journey View: Gain a holistic overview of all customer interactions, streamlining support processes and providing a comprehensive context for effective engagements.
    • AI-Generated Emails: Harness the power of AI to automatically generate intelligent responses based on email content, enhancing efficiency in communication.
    • Team-Shared Inbox: Foster collaboration and communication by enabling multiple team members to access and manage a centralized inbox, promoting seamless teamwork.
    • Integration of Live Chat and Email: Seamlessly transitions live chat discussions into email tickets, ensuring that no customer inquiry is left unanswered.
    • Intelligent Analytics: Evaluate the effectiveness of your customer support efforts with robust analytics and reports, identifying areas for improvement.
    • Order Tracking: Utilizing an automated scanning system, you gain instant access to vital order updates, including location, delivery progress, anticipated arrival date, and more, all in real time.
    • Automated Order Supervision: Saufter diligently monitors your orders around the clock, promptly alerting you to any potential delays. This proactive approach empowers you to swiftly address issues, ensuring a seamless experience for your customers.
    • E-commerce Workflow Automation: Effortlessly streamline your e-commerce processes by automating repetitive tasks such as returns/exchanges, order adjustments, and address changes.


In the evolving landscape of e-commerce, the integration of Augmented Reality (AR) emerges as a transformative force, breathing new life into the way we shop online. By bridging the gap between the physical and digital worlds, AR offers consumers a remarkable avenue to engage, explore, and experience products in ways previously unimagined.

So, take your time in analyzing the use of Augmented Reality in your store and define clear strategies to integrate it.

Moreover, if your objective is to streamline your support processes, Saufter offers an ideal remedy. Discover the advantages of a unified ticket dashboard, real-time notifications, and cooperative features that enhance query management, ensuring prompt and efficient resolutions.

Sign up today for a complimentary 15-day trial!



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