AfterShip Reviews, Pricing, and Features

Table of Contents
AfterShip Reviews, Pricing, and Features

Last Updated: April 2024

Are you tired of dealing with the hassle of managing returns and exchanges for your online store? Look no further because AfterShip Returns is here to simplify the process and make your life easier!

With a whopping 95% of customer coverage, AfterShip is a game-changer in the world of return management. Say goodbye to manual tracking, endless paperwork, and frustrated customers as we explore AfterShip reviews, pricing, and incredible features.

Table of Contents:

Pros and Cons of AfterShip Returns

Pros

Cons

1. Returns Management: Streamlines the entire returns process, making it incredibly easy for both customers and businesses. With features like automated return label generation, tracking, and status updates, you can provide a hassle-free experience for your customers when they need to return an item.

2. Return Policies: Allows you to set up and customize your return policies according to your business requirements. You have the flexibility to define return windows, eligibility criteria, and refund options, ensuring that your return process aligns perfectly with your brand and customer expectations. 

3. Improved Customer Satisfaction: By offering a smooth and efficient returns experience with AfterShip Returns, you can significantly enhance customer satisfaction. Happy customers are more likely to become repeat buyers and recommend your business to others, ultimately contributing to long-term success and growth.

1. Integration Complexity: Integrating AfterShip Returns with your existing systems and platforms may require technical expertise or support. Depending on your business setup, you might need to invest time and resources to ensure a seamless integration process. 

2. Limited Carrier Coverage: While AfterShip Returns provides support for numerous carriers, there might be some carriers that are not included in their network. This can be a limitation if your business primarily works with carriers that are not supported by AfterShip Returns. 

3. Potential Learning Curve: Like any new software, there might be a learning curve involved in adopting AfterShip Returns. It may take some time for you and your team to become familiar with the platform and its features. However, AfterShip provides documentation and support resources to help you navigate through the learning process.

Recommended: Top 9 AfterShip Alternatives

AfterShip Returns Pricing (Rating ⭐5/5, 2 Reviews)

AfterShip Returns pricing
Image source – aftership.com

Let’s take a closer look at the different AfterShip pricing plans and what they offer.

  1. Essentials: Starting at just $11 per month, the Essentials plan provides you with basic returns features. You’ll have access to automatic label generation, a branded returns page, email notifications, returns analytics, and basic refund and exchange methods.
  2. Pro: Priced at $119 per month and above, the Pro plan includes all the features of the Essentials plan and offers advanced tools to manage returns. With automatic returns approval, exchange orders, multilingual returns, and advanced return methods like pre-paid returns labels and return to the store, you’ll have more flexibility in handling returns. 
  3. Premium: Starting at $239 per month, the Premium plan combines the features of the Essentials and Pro plans with additional benefits. Enjoy auto-refunds, extra credits for exchanges, exchanges with other items, embedded returns page integration, advanced eligibility rules, and returns webhooks for seamless automation.
  4. Enterprise: For large enterprises with unique needs, AfterShip offers custom pricing for its Enterprise plan. You’ll receive tailor-made features, including ERP and carrier integrations, single sign-on (SSO) capabilities, returns API for admin operations, partial returns support, and a custom API.

You have the option to pay for the plans either monthly or annually. If you opt for an annual billing, you will receive an 18% discount.

In case you are just starting your business, then don’t worry about expensive plans as AfterShip got you covered with a free plan.

For more detailed information on AfterShip Returns pricing, click here!

User Reviews

It seems like they need a price plan in between the Essentials and the Pro plan.” – ⭐5/5, Josh K.

if they would include their AI Predicted EDD to essential bundle or enable customers to buy this addon as extra instead of it’s availability only in premium plan, that would have been a really great feature to have.” – ⭐5/5, Prime Impex L.

AfterShip Reviews on Features

AfterShip Returns
Image source – aftership.com

AfterShip Returns is a powerful tool that simplifies and streamlines the returns management process for your business. Let’s dive into the key features that make AfterShip Returns a game-changer:

Automated Label Generation (Rating ⭐4.2/5, 4 Reviews)

With AfterShip Returns, you can say goodbye to manual label generation. The app allows your customers to generate return labels automatically upon approval, saving you time and effort.

User Reviews

Pros convenient return labels.” – ⭐5/5, Anthony M.

The integration with our shipping platform to issue return labels is not supported.” – ⭐5/5, Jean Francois M.

Branded Returns Page (Rating ⭐3.5/5, 2 Reviews)

Create a returns portal that seamlessly blends with your brand’s identity. AfterShip Returns lets you host a branded returns page, providing a consistent and professional experience for your customers.

User Reviews

The ability to make a custom tracking page for your store makes your store look really branded” – ⭐5/5, OTAKU LIGHTS.

They also give you a branded tracking page that again has limited customization options.” – ⭐2/5, Natasha.

Email Notifications (Rating ⭐5/5, 2 Reviews)

Keep your customers in the loop with automated proactive email notifications. AfterShip Returns sends notifications to inform your customers about the status and delivery of their returns, ensuring transparency and reducing support queries.

User Reviews

Aftership creates a tracking/notification and returns ecosystem for our customers” – ⭐5/5, Matt W.

Pros automatic notifications” – ⭐5/5, Anthony M.

Returns Analytics (Rating ⭐5/5, 1 Review)

Gain valuable insights into your returns process with Returns Analytics. Analyze returns rates, refund rates, frequently returned items, and other important metrics. By identifying common returns reasons, you can make informed decisions to improve your products or processes.

User Review

help us keep track of our customer returns and issues.” – ⭐5/5, Geoffrey L.

Refund & Exchange Methods (Rating ⭐5/5, 1 Review)

AfterShip Returns empowers you to offer various refund and exchange options. Initiate refunds to the original payment method or provide replacements for the same product, giving your customers the flexibility they need.

User Review

Limited features for exchanges” – ⭐5/5, Sam W.

Routing & Eligibility Rules

Set up automated routing rules based on your business policies, country, product types, and reasons. This helps streamline the returns process and ensures consistency in handling returns.

Seamless Integrations (Rating ⭐4.5/5, 2 Reviews)

AfterShip Returns integrations
Image source – aftership.com

AfterShip Returns seamlessly integrates with various platforms, including Shopify and other popular e-commerce systems. This ensures smooth data synchronization and allows you to manage returns directly from your existing workflow.

Furthermore, AfterShip Returns provides comprehensive integration support, allowing you to connect with your preferred carriers, order management systems (OMS), warehouse management systems (WMS), and more. It enables you to automate returns workflows and streamline your entire fulfillment process.

User Reviews

Fast, user-friendly, and well-integrated with Shopify stores.” – ⭐5/5, Hericlis M.

They have integrations with all bigger e-commerce apps/softwares. But we have requested to add integration for a software we are using but they don’t have integrations for that yet” – ⭐4/5, Jake L.

Dedicated AfterShip Support (Rating ⭐3.9/5, 5 Reviews)

With AfterShip Returns, you can count on their dedicated support team to assist you every step of the way. Whether you have questions, need technical guidance, or require assistance with setup, their knowledgeable support staff is ready to provide prompt and helpful responses.

User Reviews

We faced some struggles and had questions to set up some things als always got very fast support via chat and email.” – ⭐4.5/5, Loïc L.

Chat support is helpful although the first agent wasn’t as helpful as the most recent one.” – ⭐5/5, Josh K.

Useless Customer Support cannot provide any help with the issue.” – ⭐0/5, Anna S.

Recommended: Top 7 Returns & Exchanges Apps for Shopify Stores

Are You Ready to Employ AfterShip?

AfterShip is a feature-rich returns management solution that offers a range of plans to suit businesses of all sizes. With its extensive features such as automatic label generation, branded returns page, email notifications, and returns analytics, AfterShip empowers you to streamline your returns process and provide a seamless experience for your customers.

However, if you’re still exploring other options, we highly recommend considering Saufter as an alternative return management software. Saufter offers a fully customizable customer self-service returns portal and uses an AI machine learning algorithm to prompt appropriate deals and discounts, reducing the refund rate.

Additionally, Saufter goes beyond returns management and offers a comprehensive set of features including ticket management, marketing, automation, self-service options, live chat, phone support, and seamless integrations with various platforms.

To get started, you can sign up for a 15-day free trial today.

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