Ada.cx Pricing, Features, Reviews [Complete Breakdown]

Ada pricing

If you’re considering Ada.cx as a customer support solution for your business, you’ve come to the right place. We’ll provide you with all the necessary information to help you make an informed decision.

Did you know that delivering excellent customer service can lead to repeat purchases from 93% of consumers? With Ada.cx, you can optimize your customer support processes and deliver a seamless experience.

In this breakdown, we’ll dive into Ada.cx’s pricing plans, helping you choose the one that aligns with your budget and requirements.

What is Ada.cx?

ada cx

Ada.cx is an AI-powered customer support platform that acts as a smart assistant, available 24/7 to handle customer inquiries and automate tasks. It uses artificial intelligence to help you provide personalized and real-time responses across multiple channels.

The platform excels at troubleshooting, guiding customers, and delivering seamless experiences. And the best part? Ada.cx is designed to be user-friendly, so you don’t need to be an AI expert to use it. With its easy configuration options, you can set up and customize the platform to meet your specific business needs.

Overview of Ada's pricing plans

Ada offers flexible plans to accommodate businesses of different sizes and support requirements. It has 3 plans – Core, Advanced, and Pro.

The Core plan offers basic features while the Advanced plan is equipped with more automation capabilities. The Pro plan is the top-tier offering from Ada.cx catering to businesses with advanced support needs.

Ada pricing

A detailed breakdown of Ada’s pricing plans

1) Core

The ‘Core’ plan of Ada is designed to provide you with essential customer support features at an affordable price point.

Features:

  • Conversational AI: Get access to Ada’s powerful conversational AI capabilities enabling you to provide instant responses.
  • Multi-channel support: Integrate with multiple channels, such as your website, messaging apps, and social media platforms.
  • Basic automation: You can set up automated responses to common queries.
  • Knowledge base integration: Integrate Ada with your existing knowledge base or create one within the platform.
  • Customizable chatbot: Customize the chatbot’s appearance, add a logo, choose colors, and personalize the bot’s response to align with your brand.

Limitations:

  • Advanced Automation: Doesn’t have access to features like complex workflow automation or integrations with third-party systems.
  • Limited reporting: Lacks in-depth reporting and analytics capabilities. 
  • Scale and Customization: Limitations when it comes to scaling your customer support as your business grows and lacks certain customization options.

This Plan is Best For:

Small to medium-sized businesses 

2) Advanced

The ‘Advanced’ plan of Ada includes all the features of the ‘Core’ plan and introduces additional functionalities to enhance your customer service operations. 

Features:

  • Advanced automation: Enables you to create customized automation rules based on specific triggers and conditions.
  • Third-party integrations: Integrate with third-party systems and applications to create a cohesive support ecosystem.
  • Advanced reporting and analytics: Gain deeper insights and track metrics such as customer satisfaction scores, agent performance, conversation trends, and more.
  • Customization and branding: Contains extensive customization options, allowing you to tailor the chatbot’s appearance, behavior, and messaging to align with your brand identity.

Limitations:

  • Enterprise-grade Scalability: If your business grows rapidly or requires extensive customization and scalability, this plan may not provide the same level of scalability as the ‘Pro’ plan
  • AI training: Fine-tuning the AI algorithms to better understand industry-specific or complex queries may not be available.
  • Full suite of enterprise features: It does not have advanced security and compliance options, a dedicated customer success manager, or priority support.

This Plan is Best For:

Medium to Large-size organizations that require more sophisticated automation, deeper analytics, and seamless integration.

3) Pro

The ‘Pro’ plan brings advanced customer support features and capabilities if you are looking for the highest level of service. Likewise, it includes all the features of the ‘Advanced’ plan along with additional functionalities that further enhance the customer experience.

Features:

  • Enterprise-grade Scalability: It is designed to handle the demands of large-scale operations and offers robust scalability features, allowing you to seamlessly handle a high volume of customer interactions. 
  • AI Training and Fine-tuning: Train and fine-tune the AI models according to your specific industry or use case for more accurate and relevant customer interactions.
  • Advanced Security and Compliance: Includes enhanced security and compliance features like data encryption, single sign-on (SSO) integration, and compliance with industry standards such as GDPR and HIPAA.
  • Dedicated Customer Success Manager: Get a dedicated customer success manager who works closely with you to ensure that Ada is fully optimized for your business needs.
  • Multilingual support: Cater to a global customer base by offering multilingual support. 

Limitations:

  • Implementation and Training: May require additional resources, technical expertise, and training for a smooth transition and optimal utilization of the platform.
  • Scalability: The ‘Pro’ plan may be more suitable for larger organizations that require extensive scalability and have complex customer support requirements. 

This Plan is Best For:

If you are looking for the utmost sophistication, customization, advanced AI, multilingual support, and VIP support, then this plan is perfect for you.

Ada pricing plans comparison

Features

Core

Advanced

Pro

No-Code Builder

No-code Training 

Yes

Yes

Yes

Rich Messaging

Yes

Yes

Yes

Mobile SDK

No

Yes

Yes

Multilingual 

No

Yes

Yes

Segmentation

No

Yes

Yes

Proactive Campaigns

No

No

Yes

Proactive SMS

No

No

Get an add-on

Conversational AI

Proprietary NLU Model

Yes

Yes

Yes

Training suggestions

Yes

Yes

Yes

Training insights

Yes

Yes

Yes

Predictive suggestions

No

Yes

Yes

Smart Detect

No

Yes

Yes

Email handoff

Yes

Yes

Yes

Chat Handoff

1

1

2

Ticket and Case Creation

Yes

Yes

Yes

Lead creation

No

No

Yes

Real-time analytics

Bot KPIs

Yes

Yes

Yes

Conversation Topics

Yes

Yes

Yes

Events

No

No

Yes

Goals

No

No

Yes

A/B Testing

No

No

Yes

Apps and Integrations

CSAT

Yes

Yes

Yes

HTTP Request block

No

2

4

Knowledge Base & Content

No

Yes

Yes

Order Tracking 

No

Yes

Yes

CRM (Hubspot, Salesforce Sales Cloud, Marketo, Zendesk)

No

No

Yes

Access and Governance

Authentication

No

Yes

Yes

Key features missing in Ada

While Ada is a powerful customer support platform, it does have some limitations to be aware of. These limitations include:

  • Complex or Nuanced Queries: The platform may struggle to understand the intricacies of the customer’s questions. You might face challenges when dealing with highly complex or nuanced queries. 
  • Initial setup and training: Training the AI models and implementing Ada can take some time and effort at first and may require some customization.
  • Dependency on quality data: The effectiveness of Ada heavily relies on the quality and diversity of the data used to train its AI models. If your business lacks sufficient historical customer data, it may impact the accuracy and relevance of Ada’s responses.
  • Limited contextual understanding: It may have limitations in fully understanding the context or intent behind a customer’s request leading to incorrect responses.
  • Limited live chat features: Ada’s live chat functionality may not offer the same breadth of features as specialized live chat software.

What Do Users Say About Ada’s Pricing?

Positive Reviews:

Fairly easy UI when it comes to creating answers, training answers, report finds, etc. We also love our success manager who has our best in mind and it is very obvious that he spends his time reviewing our product, our workflows, upcoming releases, etc. to help us best prepare ADA for member volume. – Verified User, Mid-market.

Easy to integrate with other systems, Easy to create answer flows. The appearance, it’s very customer friendly. Support is always available. Easy to map and sort answers. Great overview, easy to orientate. – Verified reviewer.

Negative Reviews:

After building out our instance we found out that Ada does not support all of the feature sets that it advertised just because we do not use Salesforce or Zendesk. Even our implementation team was surprised by this. Something as simple as passing over an image in the chat is not supported because we use Kustomer. –  Michael L, Associate Director.

Sometimes ADA can’t understand the user’s request. This might lead to a lot of frustration for users since they can’t get their inquiry resolved, and can’t immediately submit a support ticket. Also, when reviewing ADA’s reports on monthly usage, we noticed that a lot of conversations are duplicated (two identical convos from the same person). It might be due to the fact that users simply create two identical conversations with ADA – we are not sure. – Anton T, Support rep.

Recommended: 6 Best Ada.cx Competitors you need to know!

Conclusion

In conclusion, Ada is a robust AI-powered customer support platform that offers a range of features to enhance your customer service experience. While it has its limitations, it can be a valuable tool for streamlining support processes and providing quick, accurate responses. 

However, if you’re looking for a solution with advanced live chat functionality, extensive customization options, and powerful automation, you may want to explore Helplama Helpdesk. 

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