Active Chat provides chatbot and live chat solutions along with conversational analytics tools. It claims to automate up to 70% of your customer support routine tasks.

In fact, it learns from your customer support practices followed by your agents and transforms that knowledge into natural language automation that works independently as a virtual assistant.

But how to know if ActiveChat is right for your business or not?

You can find the answer to this question by learning more about Active Chat. Review its features and pricing structure in this article to finalize your decision.

 

Active Chat Pros and Cons

Pros Cons
  • The AI delivers smarter conversations.
  • Lets you build your own chatbot.
  • Tracks the sentiment of customers.
  • Pricing is usage-based.
  • Creating automation flows could be difficult for beginners.
  • Only provides conversational support.
  • There are many complaints about the chatbot not being intuitive.

Also, read about E-commerce Chatbots: Benefits and How to Use them Effectively?

 

ActiveChat Pricing and Features

Pricing (Rating ⭐4.2/5, 2 Reviews)
Pricing

Active Chat does not have any pricing structure or plans. Its pricing is based on your usage.

Usually, they charge you depending on the following factors:

  • Number of conversations used,
  • Number of agents using the tool.

Note that on average, each conversation costs about $0.001.

In case you are running a larger enterprise, then you may create custom contracts with extra features. Of course, for contract terms, you need to reach out to the ActiveChat team.

Further, they provide a 14-day free trial and even let you schedule a personalized one-on-one demo. Therefore, you can understand their functionalities before employing their services.

Check Pricing

Let’s see what the user reviews are about Active Chat pricing options.

User Reviews:

I think they should work on the pricing until they get ahead on the channels, because now the facebook messeger bot is really crowd and have really good competition

⭐4/5, Ale

Great price, NLP, JSON, SHOPPING CART with WOOCOMMERCE, TWILIO, TELEGRAM and so much more! Plus there is going to be so much more added.

⭐5/5, Jorge Edel

Chatbots (Rating ⭐4.1/5, 8 Reviews)
Chatbots

For any business, there are some common questions that customers ask your support team. Also, there are certain details that your agents need to gather to resolve the user’s issues. 

Instead of letting your agents handle such similar conversations manually, you can automate repetitive conversations with AI chatbots and virtual assistants.

With the help of a visual chatbot builder that combines the benefits of AI natural language understanding and the simplicity of decision trees, you can create conversation flows.

With advanced NLP, you can build a smart chatbot that detects the user’s intent and delivers value in the conversation.

On top of that, you can seamlessly communicate with your clients on whatever channel they use. For example, Facebook Messenger, WhatsApp, Telegram, SMS, email, website chat, and so on.

This feature seems reliable. Let’s see what the user reviews say.

User Reviews:

good chatbot, lots of advanced features but not very intuitive. 

⭐2.4/5, Arman M.

I like that it’s not just for Facebook messenger and I can connect one chatbot to multiple platforms.  

⭐5/5, Agency in Marketing and Advertising

So what i really like about activechat is they integrate all bots in one place, So you can have messenger, widget on your site, SMS and others bot channels. So, this save time and is more easy to setup.

⭐5/5, Ale R.

If you have an online store, or if you are a programer, instantly you will realize the power of integrating with Activechat to an online store. This is the only platform we could build this kind of bot.

hard to create a conversation and imaging all paths and sequences talking to a user, etc. So visual creation helps a lot in building a smart bot

⭐5/5, Maximiliano G.

Live Chat (Rating ⭐4.5/5, 1 Review)
Live Chat

Lets your support team connect with your users from anywhere by switching channels smoothly with advanced matching technology.

With the Smart routing system, assign your customers to chat with a particular agent easily. In fact, the software segments the users as per their interaction history and then routes them to either human teams or a chatbot.

In case you are looking for software that provides live chat support along with testing and training your agents, then you can try an all-around software like Helpalam Helpdesk

User Review:

What i dont like about activechat is: 

– They lack on growhack tools. 

The support is slow 

– Still not very mature product, only 3-4 channels (im waiting WhatsApp, instagram) 

– Ui is uggly (im sorry but is true) 

– Have some bugs 

Cannot take control over chat

⭐4.5/5, Ale R.

Canned Responses & Quick Replies (Rating ⭐4.5/5, 2 Reviews)
Canned Responses & Quick Replies

Usually, canned responses are pre-defined replies such as welcome messages.

You can create your own templates or canned responses in ActiveChat. Both your support team and the chatbot can use them to interact with your customers. 

On the other hand, Active Chat also supports Quick Replies or Chips (as Google calls them). 

They are automated replies that are available in the chat widget for customers. 

Instead of typing the reply, they can choose one of the Quick Replies. In short, they act as canned replies.

Since there is no difference between selecting, for say New York from Quick Replies and the customer typing New York, it can save time. Surely, it can help in the quick resolution of the issue.

User Reviews:

Readymade templates (leads magnet, ecommerce, etc) for anyone to first kick-start their bot and easily make changes accordingly.

⭐4.5/5, G2 User in Information Technology and Services

Pros 

– Several bots channels 

Several bots templates 

– Visual and easy setup 

– They are improving integrations 

Make a bot is kind easy to make complex bot, and im not a programmer 

They also offer really nice templates and examples but is more easy to get started and learn.

⭐4.5/5, Ale R.

Conversational AI
Conversational AI

In ActiveChat, the natural language-powered AI detects the intents of users and routes them to a chatbot skill or gives hints to a live agent

Based on the emotional state of the conversation between agents and customers, the software gives actionable insights.

It anticipates the question, so your agents can think of a way to approach users beforehand. It even suggests the right words to use in their conversations.

Further, you can track every move of your visitor on the website, and engage with them proactively whenever necessary.

Also, read – A Beginner’s Guide to Help Desk Automation

Bottom Line

As you can see, Active Chat is a stand-alone product. It specializes in conversational services which only include chatbots, conversational analytics, and live chat solutions. On top of that, the user interface of ActiveChat is not good. Also, the flow builder can be complicated for beginners. 

Overall, it could be suitable for small to mid-sized businesses that only require good text-based customer support.

In case, you are looking for a helpdesk software that can offer all the tools ranging from marketing, and automation to basic customer support services such as live chat, SMS, email, and phone, you can try Helplama Helpdesk

It has a friendly interface and even integrates with social media, eCommerce, collaboration, and messaging apps including WhatsApp, Instagram, etc. Furthermore, it features self-help services like a knowledge base and an AI chatbot.

So, without waiting, start your 15-day free trial here!