10 Richpanel Alternatives & Competitors You Need To Know!

Table of Contents

Last Updated: June 2024

Are you on the lookout for Richpanal alternatives to streamline your help desk operations, replacing Richpanel with more tailored solutions? If that’s the case, you’ve landed in the right spot.

Despite Richpanel’s array of features for managing help desks and self-service portals, it might not cater to the diverse needs of every business in the market.

To assist you in this quest, we’ve conducted thorough research to compile a list of the top 10 alternatives and competitors to Richpanel.

Top 10 Richpanel Alternatives

  1. Saufter
  2. Intercom
  3. Gorgias
  4. Zendesk Support Suite
  5. Freshdesk
  6. Front
  7. Hubspot Service Hub
  8. Re:amaze
  9. HappyFox
  10. Zoho Desk

1) Saufter

Trusted by over 1500 companies, Saufter stands out as one of the finest alternatives to Richpanel. Offering a suite of services such as order management, and returns management, Saufter efficiently addresses various customer service scenarios. With benefits like unlimited tickets for all plans and one-click integration for platforms like Shopify and WooCommerce, Saufter emerges as a robust tool for customer service teams.

Pros:

  • Unlimited tickets for all plans.
  • Comprehensive one-view customer journey.
  • Seamless integration with Shopify, Magento, WooCommerce, etc.

Cons:

  • All plans include 3 agents, with extra charges for additional users.

Pricing:

Saufter’s pricing model is custom, but they provide a 15-day free trial along with 6 months of free credits upon sign-up.

2) Intercom

As a customer communication platform, Intercom takes clients on a journey from conversion to engagement to support. Recognized as an “Established Player” by Capterra, Intercom integrates with over 250 apps and caters to 25,000+ businesses, including Amazon, Udemy, and Microsoft.

This software is used by 25K+ businesses including Amazon, Udemy, Microsoft, Shopify, Unity, Living Spaces, etc.

Intercom
Image Source: www.intercom.com

Pros:

  • Extensive app integration: Integrates with more than 250 apps, which is much higher than Richpanel.
  • Flexible pricing based on the number of agents and visitors.
  • Advanced chatbot, ‘Resolution Bot,’ analyzes customer behavior.

Cons:

  • Steeper learning curve.
  • Some users report delays in customer service responses.

Pricing: 

Their pricing plans are as follows:

  • Essential – $39 per seat/mo
  • Advanced – $99 per seat/mo
  • Expert – $139 per seat/mo

3) Gorgias

Tailored for e-commerce platforms, Gorgias is a customer service app supporting email, phone, chat, and social media. Shortlisted as a “Top Performer” in Complaint Management Software by Capterra, Gorgias is trusted by 9040 e-commerce brands.

A total of 9040 e-commerce brands use Gorgias as of now. The major businesses using this alternative of Richpanel are Olipop, Nomad, Jetson, Princess Polly, and many more.

Gorgias
Image Source: www.gorgias.com

Pros:

  • Compared to Richpanel, Gorgias allows you to respond to comments on Facebook and Instagram.
  • Auto-detection of customer sentiments.
  • Highly customized Macros for automated replies.

Cons:

  • Not very user-friendly.
  • Better as a ticketing system than an all-in-one tool.
  • Relatively expensive for small businesses.

Pricing: 

This RichPanel competitor provides a 2-month free service if you opt for yearly billing. The pricing plans are broken down into 4 tiers as follows:

  • Basic – $50/month.
  • Pro – $300/month.
  • Advanced – $750/month.
  • Enterprise – Custom pricing.

4) Zendesk Support Suite

Zendesk, a top-notch customer service tool, excels in analytics, real-time alerts, and workflow management. Shortlisted as an “Established Player” by Capterra, Zendesk helps set up agent workspaces for improved productivity and personalized customer engagement.

Zendesk support suite
Image Source: www.zendesk.com

Pros:

  • Better analytics compared to Richpanel.
  • Zendesk provides real-time alerts and workflow management.
  • This software also provides an instant chat and call integration feature, which is absent in Richpanel.

Cons:

  • Relatively costly, starting at $49 for one agent.
  • Zendesk only enables basic collaboration features among your team. 
  • Many users say the waiting period to get in touch with their customer support is too long. 

Pricing:

The pricing scheme of this software is as follows:

  • Suite Team – $55/per agent/month
  • Suite Growth – $89/per agent/month
  • Suite Professional – $115/agent/month
  • Suite Enterprise – Custome pricing

5) Freshdesk

A strong competitor to Richpanel, Freshdesk facilitates real-time interactions with customers through various channels. Recognized as a “visionary” in the 2020 Gartner Magic Quadrant, Freshdesk offers automated workflows for routine tasks.

Freshdesk
Image Source: freshdesk.com

Pros:

  • Omnichannel customer service approach.
  • An excellent chatbot, “Freddy AI,” analyzes customer behavior.
  • In-app collaboration for seamless communication.

Cons:

  • Customization can be tedious.
  • Limited reporting functions.
  • Social media messages stored for a limited time.

Pricing:

This platform provides a 14-day free trial. After that, you can either opt for their free plan or paid plan as follows:

  • Starter – $19/agent/month
  • Growth$49/agent/month
  • Pro$95/agent/month
  • Enterprise$119/agent/month

6) LiveChat

A comprehensive solution for customer service, LiveChat offers chat tools and customizable widgets for engaging with customers. Recognized as a “Top Performer” by Capterra, LiveChat provides features like ‘Activity Tracking,’ event-triggered actions, and routing.

LiveChat
Image Source: www.livechat.com

Pros:

  • Compared to Richpanel, this alternative provides the ‘Activity Tracking‘ feature with alerts and notifications.
  • Event-triggered actions for automation.
  • This Richpanel alternative comes with Routing and request escalation features.

Cons:

  • Lack of customer segmentation and journey mapping.
  • Limited data integration and import/export options.
  • Absence of task scheduling and template management.

Pricing: 

This software provides a 14-day free trial. After that, you can opt for their paid plans. The pricing of these plans is categorized into 4 tiers:

  • Starter: $20/month
  • Team: $41/month
  • Business: $59/month
  • Enterprise: Custom Pricing

7) Front

Front, a customer service software, focuses on powerful automation for maintaining customer relationships and operational efficiency. With omnichannel messaging supporting email, SMS, and social media, Front received awards in the 2022 G2 Software Awards.

Front
Image Source: front.com

Pros:

  • Email-like design with CRM functionality.
  • Insights into team performance and customer satisfaction.
  • Workflow automation and agent onboarding support.

Cons:

  • Expensive, lacking a free version.
  • Some users report issues with the tagging feature.
  • Integration glitches with Zoom and Calendly.

Pricing:

The pricing of this software is categorized under 3 tiers as follows:

  • Growth: $59/month
  • Scale: $99/month
  • Premier: $229/month       

8) HubSpot Service Hub

Offering omnichannel support, HubSpot Service Hub comes with a customer portal, knowledge base, and live chat feature. Recognized as a leader and gold medalist by SoftwareReviews in its 2021 Customer Service Management Report.

Hubspot Service Hub
Image Source: www.hubspot.com/products/service

Pros:

  • Shared inbox, knowledge base, and analytics features.
  • Product support, feature updates, and roadmaps.
  • Free tools for ticketing, live chat, shared inbox, basic bots, and HubSpot mobile app.

Cons:

  • Comparatively higher pricing.
  • No technical support with free tools.
  • Lack of tools for predicting trends or problems.

Pricing:

There are 2 categories of pricing as follows:

  • Professional: $450/month
  • Enterprise: $1200/month

9) Reamaze

Reamaze is a comprehensive solution for customer engagement and conversion, recognized in 2022 by Capterra. With a user-friendly knowledge base, numerous integrations, and NLP/ML-based features like “Intents,” Reamaze caters to startups and small businesses.

Reamaze
Image Source: www.reamaze.com

Pros:

  • User-friendly knowledge base.
  • Extensive integrations compared to Richpanel.
  • “Intents” for automated workflow triggers.

Cons:

  • Mainly suited for startups and small businesses.
  • New users may find the UI challenging.
  • Backend interface of the live chat feature can be complex.

Pricing:

This software comes with a 14-day free trial. After that, you can opt for their paid plan, which comes in 3 categories:

  • Basic – $29/agent/month.
  • Pro – $49/agent/month.
  • Plus – $69/agent/month.

10) HappyFox

An excellent alternative to Richpanel, HappyFox manages inbound requests through email, phone, and chat. With features like smart ticket assignments, customization, and omnichannel support, HappyFox has been featured in the Top 20 Customer Service Software list by Capterra.

HappyFox
Image Source: www.happyfox.com

Pros:

  • Creation of a personalized knowledge base.
  • Smart ticket assignments using a round-robin system.
  • Customization and omnichannel support.

Cons:

  • Lacks performance metrics.
  • No workflow management or queue management.

Pricing:

This software comes with a 14-day free trial. After that, pricing is categorized as follows:

  • Mighty– $29/agent/month.
  • Fantastic – $49/agent/month
  • Enterprise – $69/agent/month
  • Enterprise Plus– $89/agent/month

11) Zoho Desk

Zoho Desk is a robust software for handling ticketing systems through multi-channels. Highly customizable with options for rebranding, multiple layouts, and templates, Zoho Desk features an AI-powered bot named ‘Zia.’

This software has been featured in G2’s Best Software 2020 list of Top 100 Software Products.

The major businesses using Zoho Desk are Godrej, Mcafee, Zomato, IIFL, etc.

Zoho Desk
Image Source: www.zoho.com/desk/

Pros:

  • AI-powered bot ‘Zia’ with sentiment detection.
  • Self-Service” option.
  • Development of a community for guest users, registered customers, and prospects.

Cons:

  • No access to customer profiles and contact management.
  • Lack of data integration and ROI tracking.

Pricing:

This customer service tool comes with a 15-day free trial. After that, you can opt for either their free version or the paid version. The free version, however, accommodates only a maximum of 3 agents. The pricing plans come under 3 categories as follows:

  • Standard – $14/agent/month
  • Professional – $23/agent/month
  • Enterprise – $40/agent/month

Last Words:

We have provided you with the 11 best options you can choose instead of Richpanel. Each one has its own advantages and disadvantages. First, decide what you want to input into your customer service tool and choose accordingly. Once you ace your customer service, customer retention won’t be a problem anymore!

Give your customer service responsibilities to Saufter if you want to sit back and relax. We’ll be your one-stop shop for customer assistance. 

To make your customer service team excel in their work, equip them with Saufter.

What’s more, you can engage in real-time with your customers via the AI-powered live chat software of Saufter. It will help your team with automated e-commerce workflows, real-time reports, and many more features. On top of that, it comes with customized pricing plans.

So, what are you waiting for?

Start Your Free Trial Now!

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